Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Wichmann

Gargett,Qld

Summary

Proven leader with extensive experience at Woolworths, adept in customer relationship management and budgeting. Excelled in enhancing customer satisfaction and operational efficiency, mentoring teams of 24+ to surpass sales targets. Demonstrates exceptional time management and team-building skills, driving significant performance improvements.

Overview

28
28
years of professional experience

Work History

Online Manager

Woolworths
Marian, Qld
06.2022 - 03.2025
  • Organized and executed shopping trips for customers.
  • Submitted reports to and reviewed reports with Stores Manager.
  • Managed and worked alongside a Team of 24 employees.
  • Continuously worked towards improving store KPI.

  • Resolved customers concerns with knowledgeable and professional approach.
  • Worked in team environments to produce high-quality programs and applications for various industries.

Customer Service Manager

Woolworths
Marian, Qld
02.2012 - 06.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Department Manager

Big W
Mackay, Qld
01.1997 - 02.2012
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

Education

High School Diploma -

Mirani State High School
Mirani
12-1994

Skills

  • Staffing coordination
  • Complaint resolution
  • Budgeting and reporting
  • Customer relationship management (CRM)
  • Excellent time management skills
  • Team building and leadership
  • Focused on customer satisfaction
  • Work prioritization
  • Customer service

Timeline

Online Manager

Woolworths
06.2022 - 03.2025

Customer Service Manager

Woolworths
02.2012 - 06.2022

Department Manager

Big W
01.1997 - 02.2012

High School Diploma -

Mirani State High School
Kathryn Wichmann