Kathy Carver
Melbourne,VIC
Summary
A highly motivated professional with over twenty years of human relations and customer service and care. Aiming to use my strong communication and organizational skills with my prospective employer.
Overview
31
31
years of professional experience
Work History
Passenger Service Agent
Menzies Aviation Group
Tullamarine, VIC
10.2023 - 04.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Escorted handicapped passengers from terminal to aircraft.
Patient Attendant
Alfred Health
Melbourne
09.2021 - 07.2023
- Assisted work among Alfred Health including PPE spotting, Clerical duties of concierge, Entry Point Screening and COVID testing in Immunocompromised Patient Clinics.
- Warmly greeted patients and visitors and made each feel welcome.
Assistant Retail Sales Manager
Paris Argentina Jewellery Store
Melbourne, VIC
08.2019 - 11.2022
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Organized store layout strategically to optimize traffic flow patterns for enhanced shopper engagement.
- Assisted in driving sales through effective merchandising strategies and techniques.
- Collaborated with retail sales manager to develop promotional events that boosted store revenue.
- Provided exceptional customer service that resulted in increased positive feedback from shoppers.
- Supported visual merchandising efforts by creating attractive displays that showcased featured products and promotions effectively.
(Volunteer) Administrative Assistant
Mercy Hospital for Women
Heidelberg, VIC
08.2017 - 02.2018
- Providing administrative and clerical support in forms of mailing, scanning, faxing, copying, filing and data entry
- Assisted with the setup and printing of staff badges.
Administration and Bookkeeping Manager
Exxl Dynamics Pty Ltd
Ivanhoe, VIC
07.2008 - 02.2015
- Preparing invoices, and monitoring accounts
- Reconciling bank transactions in preparation for submitting quarterly BAS using computer software.
- Maintained and processed invoices, deposits, and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
Registered Nurse Grade 1
Heatherton Hospital
Melbourne, VIC
11.1992 - 09.1995
- Performed general nursing care and duties within the Alcohol and Drug Rehabilitation Unit
- Conducting and supervising patient programs.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Education
Working With Children's Check -
First Aid Cert III -
06.2024
Short Course Marketing -
Frankston College of Tafe
Melbourne, VIC04.1993
Diploma of Applied Science in Nursing -
Phillip Institute of Technology
Melbourne, VIC11.1991
Skills
- Communication
- Computer Skills
- Ability to Multitask
- Adaptability
- Stronge work ethic
- Good organizational skills
- Bookkeeping
- Administrative Skills
- Initiative and Problem-solving
- Passenger Assistance
- VIP support
- Check-in procedures
- Cash Management
- Computer Terminal Operations
- Boarding gate procedures
- Problem-Solving
- Language Fluency
- Phone Etiquette
- Data Entry
- Invoice Preparation
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Self Motivation
References
- Jolene Chan, Alfred Health (Nurse Bank Agency Nurses), J.Chan@alfred.org.au
- Michael Fitzwilliam, Alfred Health (4WB ANUM), m.8tzwilliam@alfred.org.au
Languages
Greek
Elementary
Timeline
Passenger Service Agent
Menzies Aviation Group
10.2023 - 04.2024
Patient Attendant
Alfred Health
09.2021 - 07.2023
Assistant Retail Sales Manager
Paris Argentina Jewellery Store
08.2019 - 11.2022
(Volunteer) Administrative Assistant
Mercy Hospital for Women
08.2017 - 02.2018
Administration and Bookkeeping Manager
Exxl Dynamics Pty Ltd
07.2008 - 02.2015
Registered Nurse Grade 1
Heatherton Hospital
11.1992 - 09.1995
Working With Children's Check -
First Aid Cert III -
Short Course Marketing -
Frankston College of Tafe
Diploma of Applied Science in Nursing -
Phillip Institute of Technology