Katia Okechukwu
Box Hill,NSW
Summary
Dedicated and customer-focused professional with 15+ years of experience across pharmacy operations, sales, customer service, and stock management. Recognised for exceptional communication, strong interpersonal skills, and the ability to thrive in fast-paced environments. Proven track record in delivering personalised service, maintaining high organisational standards, and contributing to store efficiency and customer satisfaction. Adaptable, reliable, and quick to learn new systems and processes.
Overview
30
30
years of professional experience
Work History
Pharmacy/Dispensary Assistant
Crestwood Centre Pharmacy
Baulkham Hills, NSW
09.2022 - Current
- Deliver high-quality customer service and provide knowledgeable assistance regarding products and general enquiries.
- Manage stock control, including ordering, receiving, and organising merchandise.
- Perform personal deliveries, ensuring accuracy and friendly service.
- Received consistently positive customer feedback for communication and attention to detail.
- Supported promotional campaigns by engaging customers and highlighting relevant offers.
- Some experience with Z dispensing.
- Built a strong rapport with new and existing customers to enhance customer retention and satisfaction.
- Supported pharmacists in prescriptions and other medications.
Salesperson
Edward Meller Sydney City
Sydney, NSW
12.2006 - 10.2007
- Assisted customers by identifying needs and recommending suitable products.
- Performed restocking, merchandising, and maintaining visual presentation standards.
- Managed customer enquiries related to products, pricing, and store policies.
- Supported daily store operations through organisation and product replenishment.
Salesperson
Oroton Westfield Sydney
Sydney, NSW
06.2005 - 09.2006
- Delivered exceptional customer service and created a welcoming environment.
- Processed transactions using POS systems with accuracy and efficiency.
- Restocked inventory and maintained merchandise displays.
- Advised customers on product selection and answered enquiries.
Sales Assistant/Customer Service
Health Line Pharmacy
Sydney, NSW
12.2001 - 08.2004
- Enhanced customer service capabilities in a busy pharmacy environment.
- Assisted customers with non-prescription medication advice.
- Supported pharmacists by accepting and organising prescriptions.
- Handled payment processing, invoices, and stocktaking responsibilities.
Over-the-Counter Salesperson
Cincotta Chemist
Sydney, NSW
02.1996 - 10.2001
- Developed skills across multiple areas including customer service, cosmetics, perfume, photography counter, and general pharmacy operations.
- Processed prescription drop-offs and provided product recommendations.
- Managed sales transactions and assisted with stocktakes and inventory management.
Education
High School Diploma -
Trinity Catholic College
Sydney, NSW11-1996
Skills
- Point of Sale
- Attention to Detail & Accuracy
- Inventory Control & Expense Management
- Sales Techniques
- Working Independently & Proactively
- Customer Service Excellence
- Sales & Product Knowledge
- Industry knowledge and clerical expertise
- Retail Management
- Problem Solving & High-Pressure Decision Making
- Training & Development of Staff
- Order Processing & Merchandising
- Building Customer Rapport
- Time Management & Multitasking
- Communication & Interpersonal Skills
- Reliability & Professionalism
- Filing & General Administration
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Pharmacy/Dispensary Assistant
Crestwood Centre Pharmacy
09.2022 - Current
Salesperson
Edward Meller Sydney City
12.2006 - 10.2007
Salesperson
Oroton Westfield Sydney
06.2005 - 09.2006
Sales Assistant/Customer Service
Health Line Pharmacy
12.2001 - 08.2004
Over-the-Counter Salesperson
Cincotta Chemist
02.1996 - 10.2001
High School Diploma -
Trinity Catholic College