Summary
Overview
Work History
Education
Skills
Timeline
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Katie Bedggood

Frankston,VIC

Summary

Hardworking and enthusiastic automotive technician specialising in European vehicles. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help the team and meet business objectives. Well versed in engine maintenance, transmissions, techology, diagnostics, heavy, light and interior repairs.

Overview

6
6
years of professional experience

Work History

Automotive Technician

Volkswagen
02.2021 - Current
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Specialising in European vehicles.

Labourer

Catalent Pharma Solutions
06.2020 - 02.2021
  • Packing department
  • Roles involved quality inspections of pills to ensure they were of a satisfactory standard, ensuring machines were stocked and ready to manufacture and filling out excel spreadsheets and paperwork with data collected by myself
  • Learned proper good manufacturing practice (GMP), Microsoft Excel proficiency and proper documentation techniques.

Line Cook/Point of Sales

Guzman Y Gomez
01.2019 - 02.2021
  • Trained both in cashier and food handling positions.
  • POS and cash handling experience
  • Ensuring a high standard of sanitation and cleanliness throughout the restaurant in both dining area and kitchen.
  • Grilled meats and seafood to customer specifications.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Verified proper portion sizes to consistently attain high food quality standards.

Cashier

Hungry Jacks
01.2018 - 01.2019
  • Excellent customer service skills gained through a year of experience
  • Referee Cash register/cash handling POS experience with no discrepancies
  • Always noted as polite, friendly and approachable
  • Always efficient in stressful and busy situations, and interacts with hundreds of customers per day
  • Have had positive customer feedback reported to my management, and on online customer surveys.
  • Welcomed customers and helped determine their needs.

Education

Certificate III - Automotive Technology

VGA Academy (TAFE NSW)
ESSENDON FIELDS
11.2023

VCE Certificate -

Dandenong High School
Dandenong, VIC
10.2019

Lyndale Secondary College
12.2015

Skills

  • Open manual Driver’s license
  • Reliable, punctual and trustworthy
  • Strong verbal communication and articulation
  • Carry out minor, major and interior repairs to a high standard
  • Eye for detail, cleanliness and efficiency
  • Diagnostics and troubleshooting proficiency
  • Estimating work and providing quotes and part orders
  • Warranty service, repairs and documentation
  • Strong work ethic
  • Eagerness to learn and engage in further training
  • Familiarity with workshop software

Timeline

Automotive Technician

Volkswagen
02.2021 - Current

Labourer

Catalent Pharma Solutions
06.2020 - 02.2021

Line Cook/Point of Sales

Guzman Y Gomez
01.2019 - 02.2021

Cashier

Hungry Jacks
01.2018 - 01.2019

Certificate III - Automotive Technology

VGA Academy (TAFE NSW)

VCE Certificate -

Dandenong High School

Lyndale Secondary College

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Katie Bedggood