Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katie Bordin

Bendigo,VIC

Summary

Hardworking young women with customer service, multitasking, and time management abilities. Currently looking for a part-time/casual position ASAP. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

CSO

MotorOne Autobody
Bendigo, VIC
01.2025 - Current
  • Perform administrative duties such as filing documents or updating databases.
  • Provide customer service to clients by responding to inquiries, resolving complaints and processing orders.
  • Research customer feedback in order to identify areas of improvement in customer service operations.
  • Compile detailed records of customer interactions including contact details, notes, follow-up actions taken.
  • Answer incoming calls from customers regarding product inquiries and concerns.

Optical Assistant

Specsavers
02.2023 - 12.2024
  • Provide excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assist patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Conduct thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Educate patients on proper contact lens care and insertion techniques, minimizing complications and returns.
  • Collaborate with the optical team to meet monthly sales targets, driving business growth.

Retail Sales Assistant

Bunnings Warehouse
10.2021 - 10.2022
  • As a previous employee of Bunnings Warehouse, my job was to satisfy the needs of ALL customers
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.

Education

Diploma of Justice -

Bendigo TAFE
true
12-2026

Skills

  • Conflict resolution
  • Customer service
  • Document preparation
  • Effective communication
  • Attention to detail
  • Team collaboration
  • Communication skills
  • Computer skills
  • Multitasking
  • Self motivation

References

References available upon request.

Timeline

CSO

MotorOne Autobody
01.2025 - Current

Optical Assistant

Specsavers
02.2023 - 12.2024

Retail Sales Assistant

Bunnings Warehouse
10.2021 - 10.2022

Diploma of Justice -

Bendigo TAFE

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