Katie Carter
Avoca Beach,NSW
Summary
Proven retail and hospitality professional with a track record of enhancing customer satisfaction at Sukisu and Waves Cafe. Skilled in cash handling accuracy and demonstrating patience and empathy towards customers. Achieved high levels of customer retention by providing exceptional service and resolving complaints efficiently.
Overview
4
4
years of professional experience
Work History
Retail Worker
Sukisu
05.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Helped customers complete purchases, locate items, and join reward programs.
Hospitality Worker
Waves Cafe
11.2020 - Current
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Education
High School Diploma -
Central Coast Adventist School
Erina, NSW09-2022
Skills
- Professional Appearance
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
Timeline
Retail Worker
Sukisu
05.2024 - Current
Hospitality Worker
Waves Cafe
11.2020 - Current
High School Diploma -
Central Coast Adventist School
Similar Profiles
Nami HiroseNami Hirose
Ophthalmologist at Eye Clinic in JapanOphthalmologist at Eye Clinic in Japan
Priyanka LamaPriyanka Lama
Cafe Manager, Hospitality Worker at Avoca Beach KioskCafe Manager, Hospitality Worker at Avoca Beach Kiosk
Dylan McMahonDylan McMahon
Volunteer at Avoca Beach Public SchoolVolunteer at Avoca Beach Public School
Muhammad Sawar KhanMuhammad Sawar Khan
Retail worker at Bains local ltdRetail worker at Bains local ltd
Llexington-Liu LokeniLlexington-Liu Lokeni
Retail Worker at KmartRetail Worker at Kmart