Katie Cook
Bull Creek, SA,SA
Summary
I have worked in several fields with over eight years of customer service experience. I love being helpful and ensuring customer needs are being met. I am motivated with desire to take on new challenges. With a strong work ethic, I am adaptable and have exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Assistant Operations Manager & Maker
Aolani Studios
01.2025 - Current
- Acted as a client liaison, communicating custom furniture requirements and progress updates between clients and the workshop team
- Working as a shop hand in processing raw materials and finishing
- Assisted with daily workshop operations, helping projects move efficiently from design to completion
- Social media management, including photographing finished pieces, posting updates, and helping promote the studio’s work online
Front of House Team Member
Down The Rabbit Hole
08.2019 - Current
- Greeted guests and managed seating arrangements.
- Processed payments accurately and efficiently with POS system.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Took orders for food and drinks and delivered them to guests.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Retail Team Member - Home Improvement & Paint
Bunnings Warehouse
10.2023 - 03.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store presentation by organizing merchandise displays and ensuring cleanliness.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Collaborated with team members to achieve stock replenishment targets and manage inventory levels.
Cabinet Maker
Fleurieu Fitouts
07.2022 - 05.2023
- Fabricated cabinet frames using a variety of woodworking tools, including saws, routers, and jointers.
- Experience using larger machinery including panel saws, bandsaw and thicknesser.
- Installed hinges and drawer slides on cabinetry.
- Finished cabinetry with stains, paints, and varnishes.
- Built custom cabinets from raw materials based on customer specifications.
- Performed edge banding techniques to finish exposed edges of cabinet components.
Babysitter
Domenic Palumbo
03.2021 - 05.2023
- Assisting with meals, snacks, and bedtime routines for the children.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Tailoring activities based on the individual needs of each child under care.
Front of House Team Member
The Fleurieu Pantry
05.2016 - 07.2017
- Assisted in taking orders and ensured accurate delivery of food items to customers.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
Education
200 Hour Certified Yoga Teacher -
Barefoot Yoga School
Byron Bay, NSW09.2022
High School Diploma -
Woodcroft College
Morphett Vale, SA11.2020
Skills
- Customer service skills - friendly and welcoming in all interactions
- Safe and efficient use of small and large woodworking machinery
- POS and payment processing
- Adaptable - able to transition into new work environments effectively
- Clear communication skills
- Brings a positive attitude to the workplace
- Time management - punctual and able to complete tasks efficiently
Timeline
Assistant Operations Manager & Maker
Aolani Studios
01.2025 - Current
Retail Team Member - Home Improvement & Paint
Bunnings Warehouse
10.2023 - 03.2024
Cabinet Maker
Fleurieu Fitouts
07.2022 - 05.2023
Babysitter
Domenic Palumbo
03.2021 - 05.2023
Front of House Team Member
Down The Rabbit Hole
08.2019 - Current
Front of House Team Member
The Fleurieu Pantry
05.2016 - 07.2017
High School Diploma -
Woodcroft College
200 Hour Certified Yoga Teacher -
Barefoot Yoga School