Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katie Croxon

Lutana,TAS

Summary

Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.

Overview

13
13
years of professional experience

Work History

Online Personal Shopper

Woolworths Group
Hervey Bay, Qld
02.2023 - 12.2023
  • Greeted customers and answered product or service questions.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Organized as many as 5 deliveries per hour by smoothly selecting and purchasing items.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Assisted teammates with daily tasks during peak periods.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Shift Supervisor

Spar Supermarket
Rockhampton , Qld
03.2019 - 08.2020
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Resolved customer complaints in a timely manner.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.

Support Worker

Cerebral Palsy League
Hervey Bay, Qld
06.2011 - 12.2013
  • Performed psychosocial assessments and documented casework.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Assisted clients with personal care, such as showering and dressing.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Organised leisure activities for clients in the community.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.

Education

Diploma - Childrens Services

Wide Bay Tafe
Maryborough, QLD
02-2004

Skills

  • Sales Experience
  • Customer Service Expertise
  • Upbeat and Outgoing Attitude
  • Online Order Processing

References

References available upon request.

Timeline

Online Personal Shopper

Woolworths Group
02.2023 - 12.2023

Shift Supervisor

Spar Supermarket
03.2019 - 08.2020

Support Worker

Cerebral Palsy League
06.2011 - 12.2013

Diploma - Childrens Services

Wide Bay Tafe

Similar Profiles

CREATE PROFILE
Katie Croxon