Katie Duggan
Perth
Summary
As a dedicated hard-worker I have worked in various hospitality roles since the age of 16 alongside achieving a first class BSc in Ecology and Conservation with a Dean's List award in 2023 and working as a community engagement ranger last summer.
My ability to work efficiently under pressure while contributing to a positive working environment and delivering good customer service will make me a valuable asset to your team.
I care about my performance at work and love to feel that I have made a positive impact on someones day - starting with a really good coffee/service and a smile.
Having been travelling Asia for almost 7 months I am excited to be pursuing a full-time role where I be challenged and develop skills while building relationships with new colleagues and customers.
I am very flexible with shifts and and happy to fit what you need. I will be available to work from the beginning of May.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Divemaster and Research Diver Internship
Bira Indo Oceans Project
10.2024 - 12.2024
- Delivering great customer service, including recognising and reassuring stressed/nervous customers and learning new ways to communicate effectively underwater while assisting dive courses.
- Ensuring everyone's safety and considering the diverse skill levels and personalities while leading successful groups dives.
- Planning and executing regular marine biology research to standards of worldwide databases and to facilitate protection of the ecosystem in Bira.
- Assisting with jobs around the dive shop and helping to maintain high-quality rental equipment with proper function and safety for all divers.
- Completion of the Stress and Rescue and Divemaster qualifications with SSI.
Bartender and Waitress
The Jube
03.2024 - 08.2024
- Served high customer volumes during peak season nights and weekends behind the bar/on the till/and waitressing.
- Efficiently closed and cleaned the restaurant according to established procedures, ensuring preparedness for the next day.
- Reduced wait times for tables and increased customer numbers by efficiently managing the seating and bar area.
- Maintained loyal customers by delivering great service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Ranger
National Trust
06.2024 - 09.2024
- Community engagement - engaged with families and children to encourage people to connect with nature in our conserved natural landscapes.
- Assisted with the construction and running of a new forest school for children of all ages.
- Developed strong relationships with local communities, fostering a sense of shared responsibility for the preservation of natural spaces.
- Planned and conducted an independent wildlife monitoring project successfully.
- Preserved natural resources by implementing sustainable practices and monitoring wildlife habitats.
Food and Beverages Team Member
National Trust
04.2021 - 12.2023
- Served high volumes of customers in a small, high pressure working environment at peak season.
- Resolved customer disputes in a calm manner.
- Took orders and payments under high pressure.
- Maintained effective communication with the kitchen, especially when the IT system failed.
- Assisted with food prep and oversaw the site, keeping it clean, organised, and safe for customers and the team.
Waitress
Union Street Brasserie
08.2018 - 01.2020
- Serve customers and clear tables, take orders and payments, liaise with kitchen staff efficiently.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Ecology And Conservation - Ecology
University of Southampton
United Kingdom07-2023
Skills
- Serving alcoholic drinks
- Making good quality coffee
- Serving food and taking orders quickly under pressure
- Assisting food prep in the kitchen
- Friendly, positive attitude
- Good teamwork and communication
Certification
- RSA
- First Aid trained
- SSI Divemaster
Timeline
Divemaster and Research Diver Internship
Bira Indo Oceans Project
10.2024 - 12.2024
Ranger
National Trust
06.2024 - 09.2024
Bartender and Waitress
The Jube
03.2024 - 08.2024
Food and Beverages Team Member
National Trust
04.2021 - 12.2023
Waitress
Union Street Brasserie
08.2018 - 01.2020
Ecology And Conservation - Ecology
University of Southampton
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