Katie Harrison
Waterloo
Summary
Friendly and highly motivated hospitality professional with over four years of experience in customer-facing roles as a Waitress and Bartender. Recently relocated to Australia on a working holiday visa, I bring a strong background in customer service, team collaboration, and multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Waitress
Centennial Homestead - Trippas White Group
Waterloo
02.2025 - Current
- Took orders for food and drinks and delivered them to guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted other wait staff members in times of heavy customer traffic.
Administrative Assistant
Progression Solicitors
01.2024 - 10.2024
- Provided key support to a team in a busy, client-focused environment, managing various administrative tasks to ensure smooth operations and a positive client experience.
- Managed client enquiries and coordinated appointments, meetings, and schedules, ensuring seamless communication between clients and staff.
- Excelled in a fast-paced, deadline-driven environment, consistently delivering high-quality work under pressure, ensuring exceptional service and client satisfaction.
Waitress
The Tilly, Windermere
07.2023 - 01.2024
- Delivered excellent service by taking orders, serving food and drinks, and ensuring customers' satisfaction.
- Maintained high-quality standards for food and drink presentation.
- Addressed customer enquiries and complaints with a positive, solution-oriented approach, ensuring a high rate of customer satisfaction.
- Fostered a welcoming environment for customers, contributing to a positive atmosphere and repeat business.
Bartender
Green Room, Leeds
01.2023 - 06.2023
- Provided bar service to customers while ensuring a smooth and efficient operation during busy hours.
- Consistently met and exceeded sales targets and was awarded "Salesperson of the Month" twice in recognition of my dedication and sales achievements.
- Entrusted with key responsibilities such as closing the bar, managing stock, and ensuring compliance with health and safety regulations.
- Developed strong multitasking and communication skills in a fast-paced, customer-focused environment.
Housekeeper and Waitress
Hawksmoor Guest House, Windermere
06.2021 - 01.2023
- Assisted with housekeeping duties, ensuring rooms and common areas were immaculately maintained.
- Provided high-quality breakfast service to guests, ensuring a friendly and attentive experience.
- Built strong relationships with regular customers and the business owners, gaining trust to manage the guest house in their absence.
Customer Care Assistant
Booths Supermarket, Windermere
01.2017 - 09.2019
- Delivered excellent customer service by assisting with product selection and handling customer inquiries.
- Processed payments efficiently using POS systems, ensuring accurate transactions.
- Collaborated with team members to achieve sales goals and improve store operations.
- Participated in promotional activities and seasonal sales to boost customer engagement.
Sales Assistant
Topshop
Kendal
05.2016 - 05.2018
- Delivered exceptional customer service by assisting customers with product selection, styling advice, and in-store queries, ensuring a high standard of brand experience.
- Maintained visual merchandising standards by replenishing stock, organizing displays, and following brand guidelines to support store presentation.
- Operated tills efficiently, processed transactions accurately, and handled cash/card payments with professionalism.
- Contributed to sales targets by promoting promotions, upselling key items, and supporting team goals.
Education
First Class LLB (Hons) - Law
Leeds Beckett University
06.2023
A-Levels - Business Studies, History, Physical Education
The Lakes School
Windermere, Cumbria06.2019
Skills
- Customer Service Excellence: Able to engage with customers in a friendly and professional manner, ensuring a positive experience
- Teamwork & Collaboration: Experienced in working as part of a team to meet shared goals and deliver seamless service
- Problem-Solving: Skilled at resolving customer issues efficiently, ensuring satisfaction and maintaining service standards
- Attention to Detail: Ensuring all aspects of customer service, from cleanliness to order accuracy, meet high standards
- Multitasking & Time Management: Adept at managing multiple responsibilities in fast-paced environments without compromising on quality
Additional Information
- Available to work on weekends, holidays, and flexible shifts.
- Possess RSA (Responsible Service of Alcohol) certification.
Timeline
Waitress
Centennial Homestead - Trippas White Group
02.2025 - Current
Administrative Assistant
Progression Solicitors
01.2024 - 10.2024
Waitress
The Tilly, Windermere
07.2023 - 01.2024
Bartender
Green Room, Leeds
01.2023 - 06.2023
Housekeeper and Waitress
Hawksmoor Guest House, Windermere
06.2021 - 01.2023
Customer Care Assistant
Booths Supermarket, Windermere
01.2017 - 09.2019
Sales Assistant
Topshop
05.2016 - 05.2018
First Class LLB (Hons) - Law
Leeds Beckett University
A-Levels - Business Studies, History, Physical Education
The Lakes School