Katie Kernahan
Essendon,VIC
Overview
3
3
years of professional experience
Work History
3IC
Total Fusion - Bowie
Brisbane , Queensland
06.2024 - 03.2025
- Executed responsibilities as 3rd In Charge for the launch of a new doggy daycare at Total Fusion Platinum, Brisbane
- Built strong rapport with clients and team members, contributing to retention and positive culture
- Supervised daily activities and interactions of dogs in a safe environment
- Utilised photography skills to produce engaging content for organization’s social media page
Professional Dog Walker
Bark in the Park
Melbourne, Victoria
04.2022 - 04.2024
- Managed solo walking of up to 18 dogs daily, prioritising safety, behaviour management and fun!
- Adapted to dynamic schedules, using a current Victorian driver’s licence to pick up and drop off dogs to their homes efficiently.
- Utilised pet care apps to send photo updates and GPS-tracked walk summaries, enhancing client trust.
Data Collection Officer
Australian Healthcare Associates
Melbourne, Victoria
09.2021 - 12.2022
- Conducted sensitive interviews for the NDIS LFOF Participant Survey
- Ensured participants felt heard, safe and respected
- Followed strict data accuracy and confidentiality standards
APS3 Participant Support Officer
National Disability Insurance Agency
11.2021 - 04.2022
- Managed NDIA administration operations, delivering professional and empathetic customer service to diverse participants.
- Provided compassionate support to vulnerable individuals experiencing stress or anxiety, ensuring a positive experience.
Education
Post Graduate Certificate in Disability practice -
La Trobe University
Bundoora, VIC01.2020
Bachelor of Health Science/Bachelor of Arts - Rehabilitation Counselling/Sociology
La Trobe University
Bundoora, VIC01.2019
Skills
- Cultural Awareness
- Warm, Personable & Empathetic
- 10 Years Customer Service Excellence
- Operations, Leadership & Start-Up Support
- Self-Directed & Excellent Time Management
- Administration & Data Handling
- Photography & Social Media Content
- Victorian Driver’s Licence Own Vehicle
- Available after hours and weekends
Professional Summary
Bachelor of Health Sciences and Sociology graduate with a deeply person-driven approach to service. Known for creating meaningful, memorable experiences for both people and dogs, bringing warmth, professionalism, and operational precision to every interaction. Thrives in fast-paced, high-energy environments where coordination, attention to detail, and calm problem-solving are essential. Experienced in building strong client relationships and brings a passion for connection and service excellence!
References
Upon Request
Timeline
3IC
Total Fusion - Bowie
06.2024 - 03.2025
Professional Dog Walker
Bark in the Park
04.2022 - 04.2024
APS3 Participant Support Officer
National Disability Insurance Agency
11.2021 - 04.2022
Data Collection Officer
Australian Healthcare Associates
09.2021 - 12.2022
Post Graduate Certificate in Disability practice -
La Trobe University
Bachelor of Health Science/Bachelor of Arts - Rehabilitation Counselling/Sociology
La Trobe University