Summary
Overview
Work History
Education
Timeline
Generic

Katie Nguyen

Albanvale,VIC

Summary

Enthusiastic and creative individual with a sound understanding of young children's playing and learning. Possesses excellent communication and interpersonal skills and connects with children and families from diverse backgrounds. Passionate about developing engaging educational programs to ensure every child experiences a rich and meaningful childhood.

Overview

5
5
years of professional experience

Work History

Diploma Educator

Community Children
01.2023 - Current
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with adults and children to provide safe and educational experience.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Fostered student curiosity and interest through creative hands-on activities.

Data Entry Operator

HOBAN (Victorian Election)
11.2022 - 12.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Issued and collected voter ballot papers.
  • Prepared, cleaned and maintained polling stations.
  • Marked elector numbers and ballot paper numbers in corresponding registers.
  • Maintained ballot secrecy and confidentiality.
  • Checked elector identification and eligibility and marked elector numbers in register.
  • Followed detailed directions from management to complete daily paperwork and computer data entry

Customer Service Representative

National Australia Bank
06.2022 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.

Data Entry Operator

Australian Staffing Agency (Federal Election)
05.2022 - 06.2022
  • Performed data entry duty for a federal government project, ensuring to achieve high KPI's and critical accuracy during the entirety of the project.
  • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified, corrected and reported data entry errors.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Exceeded quality goals to support team productivity.

Pre-Polling Officer

Australian Electoral Commission
04.2022 - 05.2022
  • Asked questions to obtain voter's name, address and age. Helped new voters complete registration paperwork and sign-in procedures.
  • Collected necessary information from voters to determine correct voting location and ballot.
  • Closed polling location at end of voting period to calculate and organize final amount of votes to ensure there are no discrepancies
  • Prepared voting area by setting up and organising voting equipment, ballots and registrations sheets.

COVID-19 Tester

Melbourne Pathology
09.2021 - 02.2022
  • Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
  • Maintained cleanliness of testing booth and testing materials to comply with DHHS' guidelines.
  • Explained reason for testing and process involved to each client.
  • Reminded individuals to follow proper social distancing and comply with mask mandates.
  • Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
  • Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.

Pharmacy Assistant

Chemist Warehouse
03.2020 - 02.2022
  • Maintained pharmacy counter and related areas in clean, neat and organised fashion.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Restocked shelves and prepared expired drugs for return.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Trained new pharmacy staff in procedures and customer service standards.
  • Supported pharmacist in preparing daily prescriptions.

Crew Member, Crew Trainer & Shift Supervisor

McDonald's
01.2019 - 12.2019
  • Worked front counter, drive-thru and other areas.
  • Mentored colleagues on how to improve performance, food safety and customer service.
  • Became familiar with products to answer questions and make suggestions.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Set positive example for team members by providing high-quality, efficient service.

Education

Bachelor of Early Childhood Education -

Victoria University
Melbourne, VIC
06.2023

Timeline

Diploma Educator

Community Children
01.2023 - Current

Data Entry Operator

HOBAN (Victorian Election)
11.2022 - 12.2022

Customer Service Representative

National Australia Bank
06.2022 - 09.2022

Data Entry Operator

Australian Staffing Agency (Federal Election)
05.2022 - 06.2022

Pre-Polling Officer

Australian Electoral Commission
04.2022 - 05.2022

COVID-19 Tester

Melbourne Pathology
09.2021 - 02.2022

Pharmacy Assistant

Chemist Warehouse
03.2020 - 02.2022

Crew Member, Crew Trainer & Shift Supervisor

McDonald's
01.2019 - 12.2019

Bachelor of Early Childhood Education -

Victoria University

Similar Profiles

CREATE PROFILE
Katie Nguyen