Katie Otto
Brisbane,Australia
Summary
Client-focused and strategic Partnerships Manager with extensive experience in business development, stakeholder engagement, and account management across fast-paced industries. Proven ability to build and nurture strong relationships with diverse partners, drive client acquisition, and deliver exceptional customer experiences. Adept at developing and implementing local area marketing strategies, managing onboarding processes, and supporting continuous improvement initiatives. Recognised for a person-centred, empathetic approach, strong communication skills, and a commitment to empowering clients and partners. Highly organised, self-driven, and adaptable, with a passion for making a positive impact within the community.
Overview
15
15
years of professional experience
Work History
Community Engagement and Partnership Manager QLD
NDSP Plan Managers
Brisbane, QLD
09.2025 - 05.2026
- Established community partnerships that increased program visibility and participation.
- Developed strategic initiatives that enhanced collaboration and engagement with LACs, providers, and support coordinators.
- Coordinated and attended events that fostered collaboration and improved visibility for potential partnerships.
- Facilitated workshops to educate community members on available resources.
- Maintained an up-to-date database of contacts in order to stay connected with the local community.
PARENTAL LEAVE
Myself
Brisbane, QLD
01.2024 - 08.2025
- Took time off to care for my daughter and support her transition to full-time school. Now fully available and eager to re-engage in a full-time professional role, bringing renewed energy and commitment to career development.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
QLD PARTNERSHIPS MANAGER
IWG
Brisbane
09.2022 - 05.2024
- Developed and executed partnership strategies to expand IWG's network, delivering new partner locations and increasing system revenue by over $5m per annum.
- Built and maintained strong B2B relationships, generating awareness and visibility of partnership propositions in the market.
- Sourced and onboarded partners capable of rapid network growth, managing the full cycle from initial engagement to contract negotiation and execution.
- Collaborated with internal teams to ensure seamless onboarding and ongoing support for partners, ensuring expectations were met and issues were resolved promptly.
- Fostered partnerships with industry leaders, enhancing company reputation and creating new business opportunities.
- Managed and motivated teams to achieve productivity and engagement, supporting a culture of teamwork and excellence.
- Provided feedback on competitor activity and market trends to inform business strategy.
- Delivered exceptional client service throughout all interactions, supporting a positive and effortless onboarding experience.
PARTNERSHIP MANAGER
Homely.com.au
Brisbane
06.2021 - 08.2022
- Responsible for acquiring new business and managing ongoing client relationships, ensuring high levels of satisfaction and retention.
- Built and maintained collaborative partnerships with key stakeholders, supporting business growth and market expansion.
- Developed and implemented local area marketing strategies to drive client acquisition and engagement.
- Managed account management enquiries and resolved issues to ensure positive outcomes for clients and partners.
- Supported onboarding of new clients, providing guidance and ensuring a smooth transition into the Homely.com.au community.
- Analysed market trends and competitor activity to identify opportunities for growth and improvement.
BUSINESS DEVELOPMENT MANAGER
Bauer Trader Media
Brisbane
01.2016 - 03.2020
- Managed a portfolio of up to 190 business clients across Queensland, focusing on relationship building, training, and growing advertising spend.
- Conducted regular business reviews with partners, adjusting strategies to drive success and meet performance metrics.
- Identified and secured new partnership opportunities through market research and competitive analysis.
- Developed comprehensive partnership proposals tailored to client needs, demonstrating a deep understanding of their objectives and challenges.
- Collaborated with sales, marketing, and product development teams to ensure integrated partnership efforts.
- Analysed partner performance data to identify trends and drive continuous improvement.
- Supported onboarding and training for new clients, ensuring a positive and supportive experience.
- Negotiated, prepared, and signed contracts, ensuring compliance with company standards and client expectations.
DIGITAL MEDIA SALES ADVISOR
APN Media, DOMAIN.COM.AU
Brisbane
01.2011 - 01.2015
- Managed business enquiries and provided effective solutions to meet client needs across multiple media platforms.
- Built and maintained strategic alliances, supporting company vision and growth.
- Delivered exceptional customer service, responding to enquiries and providing tailored proposals and presentations.
- Supported onboarding and training for new clients and offices, ensuring a smooth integration process.
- Attended networking events to build relationships and generate new business opportunities.
Education
Dealing with Difcult Customers -
Australian Institute of Management
Brisbane, Australia01-2005
Essential Selling Skills -
New Horizons
Brisbane, Australia01-2005
Microsoft Excel -
New Horizons
Brisbane, Australia01-2005
Bachelor of Arts -
Grifth University
01-1999
Year 12 Completion -
Lourdes Hill
01-1998
Skills
- Stakeholder engagement
- Community outreach initiatives
- Partnership development
- Strategic partnerships
- Client acquisition and onboarding
- Account management
- Business development
- CRM management
- Sales analytics
- Process improvement
- Team collaboration and leadership
- Communication skills
- Adaptability and resilience
- Community event planning
- Customer empathy
References
Available on request
Timeline
Community Engagement and Partnership Manager QLD
NDSP Plan Managers
09.2025 - 05.2026
PARENTAL LEAVE
Myself
01.2024 - 08.2025
QLD PARTNERSHIPS MANAGER
IWG
09.2022 - 05.2024
PARTNERSHIP MANAGER
Homely.com.au
06.2021 - 08.2022
BUSINESS DEVELOPMENT MANAGER
Bauer Trader Media
01.2016 - 03.2020
DIGITAL MEDIA SALES ADVISOR
APN Media, DOMAIN.COM.AU
01.2011 - 01.2015
Dealing with Difcult Customers -
Australian Institute of Management
Essential Selling Skills -
New Horizons
Microsoft Excel -
New Horizons
Bachelor of Arts -
Grifth University
Year 12 Completion -
Lourdes Hill