Katie Richards
North Lakes,QLD
Summary
Proven track record of enhancing operational efficiency at McCarthy's 2Pac through meticulous attention to detail and robust team collaboration. Excelled in data entry and file organization, significantly improving document accessibility. Demonstrated ability to foster positive customer relationships, ensuring repeat business and loyalty.
Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.
Overview
13
13
years of professional experience
Work History
Administrative Coordinator
McCarthy's 2Pac
01.2022 - 12.2023
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Managed payroll data entry and processing for 8 employees to comply with predetermined company guidelines.
Billing Assistant
Stryker
04.2020 - 07.2021
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
Customer Service Representative
Coles Express Service Station
03.2017 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Assistant Manager
Hungry Jack's
01.2014 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Food Service Worker
Hungry Jack's
04.2011 - 01.2014
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Kedron State High School
Wooloowin, QLDSkills
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Team Collaboration
- Documentation and Recordkeeping
- Reliable and punctual
- Stock Rotation
- Pricing and shelf labeling
- Friendly and outgoing
- Maintaining stock levels
Timeline
Administrative Coordinator
McCarthy's 2Pac
01.2022 - 12.2023
Billing Assistant
Stryker
04.2020 - 07.2021
Customer Service Representative
Coles Express Service Station
03.2017 - 04.2020
Assistant Manager
Hungry Jack's
01.2014 - 03.2017
Food Service Worker
Hungry Jack's
04.2011 - 01.2014
High School Diploma -
Kedron State High School
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