Hi, I’m
Katie Robertshaw
RUSSELL LEA,NSW
It is human nature to think wisely and act in an absurd fashion.
Anatole France
Summary
Results-driven near psychology graduate with a deep interest in researching and analyzing patient behaviour to provide an accurate diagnosis. Possessing good leadership and interpersonal abilities and able to solve complex problems alone as well as within a team with a very professional demeanour. Talent for observing emotional disorders and brainstorming effective treatment plans to help clients achieve their goals over the short and long term.
Overview
5
years of professional experience
1
Certification
Work History
PLANNING, MONEY MANAGEMENT
Financial Advisor Intern
01.2019 - 01.2020
Job overview
- Analyzed financial data and presented meaningful insights to senior management.
- Maintained accurate, up-to-date financial spreadsheets and databases fore reliable reference.
- Tracked financial transactions to update balance sheets with accurate, current information.
- Supported organizational account management duties under direct supervision.
- Prepared and posted financial journal entries using technically relevant software.
- Researched accounting issues and proposed solutions to avoid repeat occurrences.
Sue Stern Psychology
Psychology Intern
01.2019 - 01.2020
Job overview
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Performed intake by conducting interviews to establish key information as well as assessing patients' apparent mental state.
- Observed clinical psychology staff and attended 120 hours of supervision to develop practical knowledge and abilities.
- Assisted licensed practitioners in diagnosis and treatment of chemical dependencies and psychiatric conditions such as positive behavioural therapy , CBT and EMDR.
- Maintained accurate and to-code recordkeeping by inputting and updating patient information using Best Practice.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Remained energetic and demonstrated passion for helping clients by applying active listening
Winston Hills Medical Practice
Medical Receptionist
01.2023 - Current
Job overview
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Home Care Heroes
Support Worker
01.2019 - 02.2022
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Prepared agendas and took notes at meetings to archive proceedings.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Northbridge Medical Centre
Medical Receptionist
01.2021 - 01.2022
Job overview
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
Education
Western Sydney UniversitySydney, NSW
Bachelor of Social Science Psychology from Psychology
01.2024
Western Sydney UniversitySydney, NSW
Diploma Is Social Science Psychology from Psychology
02.2019
Skills
- Financial Document Review
- Customer Interaction
- Verbal and Written Communication
- Business Analytics
- Patient Rapport
- Student Rapport-Building
- Data-Driven Decision-Making
- Behavioral Modifications
- Operational Requirements
- Pedagogy
- Behavioral Intervention
- Interpersonal Skills Development
- Community Mental Health Programs
- Psychological Interventions
- Medical office administration
- Pre-hospital Care
- Medical billing and coding
- Patient Scheduling
- Dependable and Responsible
- Critical Thinking
- Calendar and Appointment Management
- Cultural Sensitivity
- Experimental Design
- Social Psychology
- Preparing Summaries
- Virtual Reality Software
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved progress with a young girl by introducing different hobbies and goals, set up a positive behavioural support plan which enabled her to create her own business and get a job on the side when struggling with BPD and autism .
- Collaborated with team of a team of NDIS workers in the development of cliental.
- Collaborated with team of nurses to help patient using my First aid qualifications in the development of diagnosis accuracy and safety of patient
Affiliations
- APICS – Association for Supply Chain Management
- Toastmasters
- Medical Informatics Association
- Australian psychology society
- NDIS
- ACA
Certification
First Aid course certificate
Working with children's check
NDIS check
Drivers license
Best practice Training - online Seminar
Support worker training Home care heroes
Internship with Sue Stern Psychology PBT, CBT,EMDR, EEG Neurofeedback
Pilates and HITT classes
I enjoy going to Pilates and HITT classes to wind down , its my own little me time, I also without fail it the sauna after every class!
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Receptionist
Winston Hills Medical Practice
01.2023 - Current
Medical Receptionist
Northbridge Medical Centre
01.2021 - 01.2022
Financial Advisor Intern
PLANNING, MONEY MANAGEMENT
01.2019 - 01.2020
Psychology Intern
Sue Stern Psychology
01.2019 - 01.2020
Support Worker
Home Care Heroes
01.2019 - 02.2022
Western Sydney University
Bachelor of Social Science Psychology from Psychology
Western Sydney University
Diploma Is Social Science Psychology from Psychology
First Aid course certificate
Working with children's check
NDIS check
Drivers license
Best practice Training - online Seminar
Support worker training Home care heroes
Internship with Sue Stern Psychology PBT, CBT,EMDR, EEG Neurofeedback
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