Katie Trunley
ELI Waters
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive can-do attitude that makes everyone smile. Willingness to take on added responsibilities to meet team goals. I am looking for on-going casual or part-time work, I am available throughout the weeks and weekends. I'm always looking forward to improving my experience, and growth and working hard for something I enjoy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Team Leader
Factorie
Hervey Bay, QLD
10.2024 - Current
- Managed cash handling procedures, maintaining accurate records of daily transactions and deposits.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
- Demonstrated strong leadership skills, setting an example for professionalism and dedication that inspired team members to consistently strive for excellence in their roles.
- Have applied my creativity when we launched VM and designed the store.
Manager
KFC
Tweed Heads South, New South Wales
12.2017 - 01.2021
- Completed LAS Training
- Organised while working in a busy environment
- Moved to three KFCs and have adapted to each environment and got along with all the staff
- Have learned the importance of leading a KFC
- Have completed my Get Ready to Learn class at KFC for running a restaurant
- Have excellent answering phone experience and winning back customers when there are complaints and dealing with staff and clients
- Performed all position responsibilities accurately and promptly
- Maintained high standards of customer service during high-volume, fast-paced operations
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly
- Prepared fountain drinks and ice cream items
- Cooked and packaged large batches of food that were prepared to order or kept hot until needed
- Consistently provided friendly guest service and heartfelt hospitality
- Followed food safety procedures according to company policies and health and sanitation regulations
- Reported to all shifts wearing a neat, clean and unwrinkled uniform
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
- Assembled food orders while maintaining appropriate portion control
- Greeted customers and provided excellent customer service
- Handled currency and credit transactions quickly and accurately
- Reported to each shift on time and ready to work
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
- Pleasantly and courteously interacted with customers
- Built loyal clientele through friendly interactions and consistent appreciation
- Prepared all food orders within a 2–3-minute time frame
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Stored food in designated containers and storage areas to prevent spoilage or cross contamination
- Operated the drive-through window and sales register quickly and efficiently
- Demonstrated integrity and honesty while interacting with guests, team members and managers
Manager
KFC
Sippy Downs, QLD
08.2021 - 04.2023
Manager
KFC
Hervey Bay, QLD
04.2023 - 06.2024
Education
High School Diploma -
St. Joseph's College
Toowoomba, QLD01.2015
High School Diploma -
Toowoomba State High School
Toowoomba, QLD01.2017
Cert 2 - Animal Science
Kingscliff Tafe
Tweed Heads, NSW08.2017
High School Diploma - music
Banora Point High School
Banora Point, NSW01.2020
Skills
- Good friendly and communication skills
- Creative thinking skills
- Conscientious with a strong sense of community
- Efficient leadership skills
- Communication skills
- Customer service
- Reliable and punctual
- Fast and efficient service worker
- Quick learner
- Dedicated team player
- Friendly and helpful
- Great Computer Skills
- Works well with others and team environments
- Motivated and eager to learn
- Team leadership
- Customer-focused
- Organized and efficient server
- Independent
Additional Information - Leadership Activities And Achievements
- Banora Point High School, Certificate of Academic Achievement in Music, 2017
- Toowoomba State High School, Soccer team captain, 2016
- Saint Saviours Primary School, House captain, 2014
- St. Joseph's College, Certificate of Academic Achievement in Mathematics, 2015
- St. Joseph's College, Certificate of Academic Achievement in Music, 2015
- Spring Mountain conservation volunteer work, 2016
- The base fundraising for the homeless, 2014 - 2015
Certification
- First Aid Certification
- Animal Studies Cert 2
Timeline
Retail Team Leader
Factorie
10.2024 - Current
Manager
KFC
04.2023 - 06.2024
Manager
KFC
08.2021 - 04.2023
Manager
KFC
12.2017 - 01.2021
High School Diploma -
St. Joseph's College
High School Diploma -
Toowoomba State High School
Cert 2 - Animal Science
Kingscliff Tafe
High School Diploma - music
Banora Point High School