Priscilla Mcintyre
65 Rosella St Inala,QLD
Summary
I'm looking for new opportunities and local to your store. I'm honest and hard-working family oriented person. I'm flexible and adaptable and can most definitely handle any situation within my work environment.
Overview
20
20
years of professional experience
Work History
Retail Team Leader
Repco
Brisbane, QLD
11.2011 - 04.2022
- Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
- Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
- Spearheaded initiatives to improve overall store appearance, creating a more visually appealing shopping experience for customers.
- Fostered a positive work environment by promoting teamwork and recognizing individual achievements among staff members.
- Increased sales performance with effective merchandising displays and promotions.
- Optimized product placement within the store layout to drive customer interest and increase sales potential.
- Streamlined inventory management, reducing stock discrepancies and improving order accuracy.
- Coordinated promotional events such as in-store demonstrations or seasonal sales campaigns to generate increased foot traffic and revenue growth opportunities for the business.
- Cultivated strong relationships with vendors to secure timely deliveries and negotiate favorable pricing on products.
- Managed cash handling procedures, maintaining accurate records of daily transactions and deposits.
- Resolved conflicts between employees or customers quickly and professionally, maintaining a harmonious atmosphere within the store setting.
- Oversaw the implementation of new policies or procedures as directed by corporate management or franchise requirements.
- Demonstrated strong leadership skills, setting an example for professionalism and dedication that inspired team members to consistently strive for excellence in their roles.
Night Shift Supervisor
Woolworths Group
Brisbane, QLD
05.2004 - 06.2009
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Assigned each member of Number person team with specific daily tasks and responsibilities.
- Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Managed communication between associates and management, addressing key issues and needs.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
- Participated in continuous improvement efforts, identifying areas for potential enhancements within night shift operations based on data analysis and observation.
Cashier Assistant Manager
Woolworths
Brisbane, QLD
08.2003 - 05.2004
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- I was responsible for managing smoke counter
Customer Service Cashier
Bunnings Warehouse
Brisbane, QLD
11.2001 - 01.2003
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- First job
Education
High School Deploma -
Yeronga State High School
Yeronga, QLD11.2002
Skills
- Team motivation
- Store operations
- Sales strategy development
- Employee Scheduling
- Merchandise Display
- Promotions planning
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Leadership
- Creative Thinking
- Positive Customer Engagement
- Decision-Making
- Cash Handling
- Relationship Building
- Excellent Written and Verbal Communication
- Flexible Hours
- Inventory and Stocking
- Store Opening and Closing
- Safety and Cleanliness Standards
- Product Knowledge
- Basic Mathematics
- Team Supervision
- Payment Processing
- Sales floor organization
- Ability to Lift 40 pounds
- Meeting Sales Goals
- Exceeding Customer Expectations
Timeline
Retail Team Leader
Repco
11.2011 - 04.2022
Night Shift Supervisor
Woolworths Group
05.2004 - 06.2009
Cashier Assistant Manager
Woolworths
08.2003 - 05.2004
Customer Service Cashier
Bunnings Warehouse
11.2001 - 01.2003
High School Deploma -
Yeronga State High School