Katie O'Shea

• Responsible for diary management of meeting rooms using office 365 and one note for an office occupied by 450 employees.
• Hosting high level business clients and financial service professionals.
• Managed and responded to all correspondence and inquiries via a shared office inbox and direct line.
• Organising catering and designing branded merchandise for networking events and AGM’s.
• Overseeing requisition requests, stock for 8 departments as well as inventory for office materials and employee monthly events.

• Developed new business and maintained current business by analysing market penetration and through leading projects generating 7-10% business growth consistently for 5 months.
• Delivered exceptional customer service from the initial enquiry stage until the end of hire through showing great product knowledge, efficiency recovering from unplanned events and consistently surpassing expectations.
• Responsible for cost control at the branch by evaluating P&L statements and actioning any branch level changes to ensure maximum profitability.
• Developed and nurtured relationships with stakeholders, ensuring seamless coordination and achieving sales targets.
• Exceed daily sales targets to meet branch goals and compete against regional, national and international branches.
• Resolved customer queries promptly, ensuring high satisfaction levels and repeat business. Proactively sought feedback to drive continuous improvement.
• Proactively identified opportunities for operational improvements, resulting in streamlined processes and enhanced efficiency.
• Managed high volumes of enquires, showcasing USP's and added value benefits.

• Provided a great, personal customer service experience by analysing the customer service style and going the extra mile to cater to the customer.
• Adhering to company policies and procedures whilst presenting customer service solutions that suit both the company and satisfy the customer.
• Managed cash and credit/debit card transactions and processed refunds.

• Providing a personal service experience and excellent customer service to VIP guests and private members.
• Responsible for food timings, serving alcohol responsibly and stock control.
• Upholding hygiene regulations whilst serving food and beverages.

• Worked collaboratively with fellow team members to achieve tasks to a high standard in time sensitive scenarios.
• Actively offered my knowledge and experience by training new employees.
• Flexed in and out of stations to relieve teams of a buildup of orders.

References available upon request.