Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Katina Nedelkos

Melbourne,VIC

Summary

Dynamic and results-oriented Retail Manager with over 6 years of experience in driving store success and elevating customer satisfaction. Known for exceeding revenue goals, enhancing team productivity by 30%, and consistently delivering exceptional customer service. Recent experience as a Christmas Sales Assistant showcased my ability to hit ambitious targets, including achieving 10 sales over $500 during a peak season. Adept at managing store operations, optimizing inventory, and creating a vibrant shopping environment. Eager to leverage my proven track record of sales performance and team leadership to drive growth and success in a retail setting.

Overview

6
6
years of professional experience

Work History

Store Manager

Novo Shoes
02.2022 - 06.2024
  • Lead day-to-day store operations, ensuring smooth execution of opening/closing procedures, cash handling, and inventory management.
  • Drive team productivity with innovative training programs, resulting in a 30% increase in staff efficiency and heightened customer satisfaction.
  • Develop and implement sales strategies that surpassed revenue targets by 15%, including setting actionable goals and analysing sales data.
  • Maintain a pristine and well-organised store environment, enhancing the overall customer experience and driving repeat business.
  • Foster a motivated and positive work culture, where team members are inspired to achieve their best performance.
  • Achieved an impressive average of $100,000 in sales during peak seasons such as Christmas, demonstrating strong revenue growth.

Christmas Sales Assistant

Neverland
09.2023 - 01.2024
  • Excelled in a high-pressure retail environment by achieving 10 sales over $500, significantly contributing to the store's seasonal revenue.
  • Managed change rooms efficiently, ensuring a seamless and pleasant shopping experience for customers.
  • Handled and folded merchandise with precision, maintaining an organized and appealing store layout.
  • Provided exceptional customer service, addressing inquiries and assisting with product selections to boost sales and customer satisfaction.

Customer Service Supervisor

Coles Supermarket
05.2018 - 05.2022
  • Supervised a team of 13 employees, delegating tasks and providing feedback to optimize performance and service delivery.
  • Delivered high-quality customer service by resolving complaints promptly and maintaining comprehensive knowledge of products.
  • Implemented staff training and development programs, enhancing team capabilities and customer engagement.
  • Efficiently managed customer interactions, contributing to a positive store reputation and high customer retention rates.

Education

Certificate of Undergraduate Studies - Human Resources And Recruitment

Swinburne University of Technology
Melbourne, VIC
03.2025

Bachelor of Health Sciences - Rehabilitation Counseling

Latrobe University
Bundoora, VIC
03.2025

Certificate II in Applied Language - Italian

Ripponlea Institute
12.2018

Skills

  • Sales Performance: Proven track record of surpassing sales targets, including securing high-value transactions
  • Team Leadership: Skilled in managing and motivating teams to achieve operational and sales excellence
  • Customer Experience: Expertise in creating outstanding shopping experiences and resolving customer concerns effectively
  • Inventory Management: Proficient in handling inventory, including stock organisation, cash management, and maintaining store presentation
  • Training and Development: Effective in designing and delivering training programs to enhance staff performance
  • Communication: Strong interpersonal skills with a focus on active listening and providing tailored customer support
  • Organisational Skills: Ability to manage store operations efficiently, including handling merchandise and maintaining a clean store environment

Reference

Available upon request 

Timeline

Christmas Sales Assistant

Neverland
09.2023 - 01.2024

Store Manager

Novo Shoes
02.2022 - 06.2024

Customer Service Supervisor

Coles Supermarket
05.2018 - 05.2022

Certificate of Undergraduate Studies - Human Resources And Recruitment

Swinburne University of Technology

Bachelor of Health Sciences - Rehabilitation Counseling

Latrobe University

Certificate II in Applied Language - Italian

Ripponlea Institute

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Katina Nedelkos