Katrina Bailey
Gledswood Hills ,NSW
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Australia Post. Skilled in problem resolution and customer relations, I excel in creating memorable experiences that foster brand loyalty. My expertise in pricing and shelf labeling, combined with a friendly and outgoing demeanor, drives significant improvements in service delivery and operational efficiency.
Overview
13
13
years of professional experience
Work History
Jewellery Merchandiser
Merchant E-Solutions
Mildura, VIC
10.2006 - 09.2008
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Customer Service Officer
Australia Post
Mildura, VIC
01.1997 - 10.2002
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Streamlined communication between customers and internal departments for timely issue resolution.
Pharmacy Assistant
Flanagan and Poole Chemist
Mildura, VIC
08.1995 - 01.1997
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Education
Year 10 -
Mildura Chaffey College
Mildura, VICSkills
Reliable and punctual
Friendly and outgoing
Stock Rotation
Pricing and shelf labeling
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Money handling abilities
Payment Processing
Professional telephone demeanor
Product Knowledge
Paperwork Processing
Accomplishments
Lived in Indonesia 2016 to 2018
Entire Family lived in Bandung for a culture and spiritual experience.
Home Schooling
I home schooled both my daughters while we lived on the Gold Coast from 2011 to 2016
Timeline
Jewellery Merchandiser
Merchant E-Solutions
10.2006 - 09.2008
Customer Service Officer
Australia Post
01.1997 - 10.2002
Pharmacy Assistant
Flanagan and Poole Chemist
08.1995 - 01.1997
Year 10 -
Mildura Chaffey College