Katrina Gossow
Ellen Grove, Brisbane,Qld
Summary
Proven sales leader with a track record of enhancing customer satisfaction and expanding client bases at Kenvue (Johnson & Johnson). Skilled in customer relationship building and strategic sales planning, consistently achieving and exceeding sales goals. Demonstrates exceptional interpersonal communication and a goal-driven approach, ensuring top performance and customer loyalty through effective promotional planning and reliable service.
Overview
21
21
years of professional experience
Work History
Sales Representative/Secondment Territory Manager
Kenvue (Johnson & Johnson)
02.2019 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Support Representative
Ferrero Rocher
01.2010 - 12.2022
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Boosted sales performance by providing timely and accurate information to clients.
- Monitored competitor activities to help identify opportunities for growth in the market share.
- Assisted in the launch of new products, successfully marketing them to target audiences.
- Developed strong rapport with customers by maintaining regular contact through presense in store or phone calls.
- Assisted customers with sales needs for displays with high orders and results.
Sales Support Representative
Campbell Arnotts
02.2004 - 12.2009
- Assisted in the launch of new products, successfully marketing them to target audiences.
- Collaborated with sales team to develop targeted strategies, increasing overall revenue.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Promotional planning
- Honest and Dependable
- Meeting Sales Goals
- Reliable and Responsible
- Goal-Driven
- Sales and Promotions
Accomplishments
Merchandiser of the year, Ferrero Rocher 2011
Runner up Merchandiser of the year, Ferrero Rocher 2010
Top 5 National sales in Coles 2017
Numerous State and National award winning displays with Kenvue, Ferrero and Arnotts, 2005-current.
Timeline
Sales Representative/Secondment Territory Manager
Kenvue (Johnson & Johnson)
02.2019 - Current
Sales Support Representative
Ferrero Rocher
01.2010 - 12.2022
Sales Support Representative
Campbell Arnotts
02.2004 - 12.2009
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