Katrina Lunn

Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

• Collaborated with team members to ensure timely meal service during peak hours.
• Expedited food orders from kitchen by coordinating cook time and delivery time.
• Adjusted cooking methods based on dietary restrictions and customer preferences.
• Trained new staff on kitchen protocols, safety practices, and cooking techniques.
• Followed food safety guidelines to prevent contamination and ensure quality standards.
• Maintained cleanliness and organization of kitchen equipment and work areas.
• Executed comprehensive sanitation of workstation at shift's end to prevent contamination and ensure food safety.
• Monitored ingredient supplies and freshness to assist in effective inventory management.
• Monitored stock levels of food items and ordered additional supplies.
• Managed portion control using correct utensils during preparation.
• Operated kitchen equipment such as ovens, grills, and fryers efficiently and safely.
• Ensured food items were properly labeled and organized to maintain safety and freshness.
• Improved space efficiency by systematically organizing storage areas for better accessibility.
• Provided guidance to junior cooks regarding food preparation methods and techniques.
• Retained consistent quality and high accuracy when preparing identical dishes every day.
• Ensured orders were accurate in quantity and quality to maintain customer satisfaction.
• Addressed customer complaints about food quality and service to enhance customer satisfaction.
• Interacted with work staff regarding special orders for customers with food allergies and gluten intolerance.
• Coordinated with wait staff to ensure timely delivery of meals to customers.
• Set up work stations prior to opening to minimize prep time.
• Managed portion control using correct utensils during preparation.
• Opened up and set up the shop, also closing up shop at night.
• Making sure the float in the register is right, and tallying up the ATM machines and money at the end of each night.

• Maintained cleanliness and organization of the serving area and equipment.
• Assisted customers with flavor selections and special requests.
• Operated cash register and processed customer transactions accurately.
• Collaborated with team members to ensure smooth service during busy hours.
• Prepared and restocked ice cream supplies and toppings as needed.
• Educated customers about ingredients, allergens, and nutritional information.
• Managed inventory levels to prevent shortages of popular flavors and items.
• Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
• Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
• Served and scooped ice cream, following sizing specifications.
• Cleaned tables, chairs and dining areas after customer use.
• Trained new employees on proper food handling techniques and customer service standards.
• Followed proper sanitation guidelines when handling food products.
• Informed management of low stock items prior to running out completely.
• Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
• Managed POS register to complete customer transactions.
• Processed customer complaints professionally while maintaining a friendly attitude towards them.
• Checked expiration dates on products to ensure freshness.
• Managed time effectively during peak hours to minimize customer wait times.
• Recommended flavor combinations and desserts to customers, enhancing their dining experience.
• Monitored freezer temperatures and ice cream consistency, adjusting settings as needed.
• Ensured the ice cream serving equipment was properly cleaned and maintained.
• Developed a loyal customer base through friendly and efficient service.
• Directed patrons to restrooms and other amenities within facility.
• Brewed and served coffee and tea with preferred add-ins.

• Maintained cleanliness and organization of guest accommodations, enhancing overall guest experience.
• Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
• Ensured cleanliness and organization of assigned areas to enhance guest experience.
• Responded promptly to guest requests for amenities, ensuring satisfaction and comfort.
• Engaged warmly with guests while performing daily duties, fostering positive relationships.
• Removed soiled linens and articles from rooms and delivered to laundry area.
• Assisted in laundry services, ensuring cleanliness and timely availability of linens.
• Stocked linen closets with fresh linens and removed soiled linens for laundering.
• Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
• Disinfected surfaces using appropriate products and methods.
• Followed safety protocols while using cleaning chemicals and equipment.
• Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Reported any maintenance issues or safety hazards to supervisor immediately.

• Trained in electrical and plumbing
• Maintained cleanliness and organization of work areas.
• Collaborated with team members to meet production goals.

• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Welcoming customers to shop.
• Taking phone orders.
• Cooking hamburgers, chips and dim sims.
• Stock control.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, ensuring customer satisfaction.
• Set up and prepared cooking supplies and workstations during opening and closing.