Bianca Testro
Bundaberg,Australia
Summary
To secure a position at State School as a Volunteer Teacher’s Aide, where I can utilize my skills in student support and classroom assistance to contribute to my Certification hours.
Experienced with customer service, focusing on building strong customer relationships. Utilizes effective communication techniques and problem-solving skills to address customer needs promptly. Knowledge of team collaboration and adaptability ensures seamless service delivery and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Coles Kensington
01.2013 - 01.2020
- 7 years of experience in various departments, including Services, Produce, Deli, Bakery, Night Shifts, Checkout, and Online Support.
- Provided excellent customer service and maintained a clean, organized work environment.
- Assistant Managerial Responsibilities for Night Shift staff in Produce.
- Tasks included:
- Markdowns and waste disposal
- End-of-day cleaning and procedures
- Filling and facing products
- Checking for out-of-date and damaged goods
- Handling returns
- Adapted quickly to a fast-paced environment, making necessary changes based on circumstances.
Education
Certificate 3 - Aged Care
Tafe Queensland
01.2018
Year 12 Completion - undefined
Bundaberg State High School
01.2010
Certificate IV - Certificate IV in School Based Education Support
TAFE Queensland
QLD12-2025
Skills
- Strong communication and interpersonal skills
- Experience working with Indigenous communities
- Knowledge of Indigenous cultures and traditions
- Ability to work collaboratively with teachers, students, and families
- Excellent customer service skills
Certification
- Currently Studying – Certificate IV School Base Education Support
- Certificate 3 in Aged Care
Non-Vocational Activities
- NDIS Funded Services for Son
- Food Therapy: Assisted in preparing and conducting food therapy sessions to improve dietary habits and nutritional intake.
- Occupational Therapy: Supported occupational therapy sessions to enhance motor skills and daily living activities.
- Impact Positive Start: Engaged in activities and programs designed to provide a positive start and developmental support for children.
Timeline
Customer Service Assistant
Coles Kensington
01.2013 - 01.2020
Year 12 Completion - undefined
Bundaberg State High School
Certificate 3 - Aged Care
Tafe Queensland
Certificate IV - Certificate IV in School Based Education Support
TAFE Queensland
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