MARIA (MARY) GIOVENCO
Engadine,NSW
Summary
Retail, Customer service and Administration assistant with over 25 plus years experience. Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
34
34
years of professional experience
Work History
Customer Service Assistant
Coles Supermarket Miranda
Miranda
08.2017 - Current
- Price point maintenance, Bakery Production, Cashier, Maintaining Grocery and Dairy items, Administrative tasks
Customer Service Assistant
Coles Supermarket Elsternwick
Elsternwick
11.1999 - 08.2017
- Price point maintenance, Bakery Production, Maintaining Grocery and Dairy items, Administrative tasks
Data entry / Call Centre
Data Connection
South Melbourne, Victoria
02.1993 - 10.1997
- Assistance with customer queries, Interpreter calls, Account research, On line shopping
Data entry / Call Centre
Danka Australia
Fitzroy / South Melbourne, Victoria
02.1991 - 02.1993
- Assistance with customer queries, Dispatch of technicians, Placing orders for stationery items
Education
High School Diploma -
Our Lady of The Sacret Heart
Victoria12-1991
Skills
- Exceptional communication and interpersonal skills
- Effective customer service skills
- Analytical and problem solving skills
- Multi-tasking and fast pace team learning abilities
- Strong technical and operational skills
- Thrive on independent and team environment
- Highly organised
- Attention to detail
- Work well under strict deadlines
- Customer Consultation
- Clerical Support
- Refund Processing
- Complaint resolution
- Payment Processing
- Data Entry
- Product Promotion
- Account Management
- Technical Support
- Documentation And Reporting
- Complaint Handling
- Cash Handling
- Call Documentation
- De-Escalation Techniques
- Customer Service
- Professional Demeanor
- Written Communication
- Customer Data Confidentiality
- Document and Records Management
- Issue and Complaint Resolution
- Report Preparation
- Multitasking
- Computer Skills
Hobbies and Interests
- Reading
- Travel
- Socialising with friends
References
- Tiffany (Vouranis ) Karantzias, 0402 906 944
- Adam Morrissey, 0406 729 709
Languages
Greek
Professional
Accomplishments
- 25 Years of service with Coles supermarkets
- Product Knowledge
- liaising with Merchandisers
Timeline
Customer Service Assistant
Coles Supermarket Miranda
08.2017 - Current
Customer Service Assistant
Coles Supermarket Elsternwick
11.1999 - 08.2017
Data entry / Call Centre
Data Connection
02.1993 - 10.1997
Data entry / Call Centre
Danka Australia
02.1991 - 02.1993
High School Diploma -
Our Lady of The Sacret Heart
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