Katrina Worland
Hobartville,Australia
Summary
With 10 years of experience in related roles, a dependable Accounts Receivable Clerk with a deep understanding of professional etiquette. Expertise lies in efficiently processing incoming payments, generating reports, and promptly notifying customers of outstanding balances. Excels at expediting payment on notably past-due balances by establishing close working relationships with collections vendors.
Overview
21
21
years of professional experience
Work History
Procurement Officer
Girri Birrang Quarries and Logistics
Windsor, NSW, Australia
09.2023 - Current
- Developed and implemented procurement policies, procedures, and systems to ensure compliance with applicable laws and regulations
- Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing
- Monitored supplier performance metrics such as delivery times, quality of goods and services, pricing levels
- Negotiated contracts with vendors in order to secure the most favorable terms possible
- Managed supplier relationships by providing timely responses to inquiries, addressing issues promptly
- Maintained an up-to-date database of approved suppliers along with their contact information
- Processed payments to suppliers within established timelines while ensuring accuracy of invoice details
- Researched new sources of supply in order to improve cost savings opportunities
- Reviewed and approved vendor invoices
Accounts Receivable Clerk
Power Access
Arndell Park, NSW, Australia
09.2021 - 09.2023
- Responsible for entering customer payments into the accounting software system
- Maintained accurate records of accounts receivable and payable transactions
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports
- Assisting with entering Hire Orders into the system, arranging transport, Preparing Service Reports
- Analyzed customer account information to identify discrepancies or trends in payment history
- Processed invoices, credit memos, and other documents related to accounts receivable
- Reconciled daily cash receipts with bank deposits
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes
- Prepared monthly statements for customers and sent out reminder notices when necessary
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly
- Updated vendor files with new contact information or changes in payment terms upon request
Accounts Receivable Officer
Australian Access Hire
Ingleburn, NSW, Australia
01.2019 - 08.2021
- Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices
- Prepared weekly accounts receivable ageing report and presented results at meeting to update files and assess impact on financial operations
- Used Xero to enter and post accounts receivable documents
- Answered inbound calls to provide information, answer questions or discuss payment options
- Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables
Accounts Receivable Officer
Concrete Recyclers
Camellia, NSW, Australia
01.2018 - 01.2019
- Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables
- Recorded cash, checks and credit card transactions to complete customer payments
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices
- Processed customer credit applications for management review to promote increased product sales and growth of customer base
- Coordinated with clients and internal departments to resolve account discrepancies
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices
Customer Service Officer
Concrete Recyclers
Camellia, NSW, Australia
01.2017 - 01.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer
- Communicated information to customers about product quality, value and style
- Informed customers about all product lines and services offered by company
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Tracked down sources of special products and services to meet customers' special needs
- Organised effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service
Accounts Receivable Officer
Jaybro Civil and Safety
Arndell Park, NSW, Australia
01.2016 - 01.2017
- Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables
- Cleared account balances by examining customer payments, payment history and coordinating contact with collections
- Examined customer payment history and coordinated collections arrangements
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships
- Posted customer payments by recording cash, checks and credit card transactions
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices
- Processed customer credit applications for management review to promote increased product sales and growth of customer base
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices
Accounts Receivable Team Leader
Force Corp Pty Ltd
Homebush, NSW, Australia
01.2016
- Contacted customers to collect outstanding payments, negotiated instalment methods and processed payments
- Received and submitted payments and applied amounts to customer balances
- Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs
- Negotiated payment plans and arrangements
- Prepared weekly accounts receivable ageing report and presented results at meeting to update files and assess impact on financial operations
- Calculated unpaid invoices to maintain updated receivables reports
- Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports
- Directed work of team of 4 Accounts officers handling AR, collections and all other accounting functions
- Providing correct advice to collections officers to help facilitate the collection of cash
- Minimise any possible loss of outstanding debt due to debtor liquidation, Bankruptcy etc
Accounts Receivable Officer
Force Corp
Homebush, NSW, Australia
01.2005 - 01.2008
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
- Routinely contacted account holders with balances over 45 days past due to resolve delinquencies
- Managed invoicing for organisation through cash receipts processing, bank reconciliations and distribution of invoices monthly
- Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs
- Managed efficient and accurate Accounts Receivable operations
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
Receptionist
Force Corp Pty Ltd
Homebush, NSW, Australia
01.2004 - 01.2005
- Developed and implemented procurement policies, procedures, and systems to ensure compliance with applicable laws and regulations
- Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing
- Monitored supplier performance metrics such as delivery times, quality of goods and services, pricing levels
- Negotiated contracts with vendors in order to secure the most favorable terms possible
- Managed supplier relationships by providing timely responses to inquiries, addressing issues promptly
- Maintained an up-to-date database of approved suppliers along with their contact information
- Processed payments to suppliers within established timelines while ensuring accuracy of invoice details
- Researched new sources of supply in order to improve cost savings opportunities
- Reviewed and approved vendor invoices
Education
High School Certificate -
Granville TAFE
Granville01.2002
High School Certificate -
Bass High School
Bass01.2001
Year 7 -
Bass High School
Bass01.2000
Skills
- Account reconciliation
- Vendor relationships
- Invoicing and billing
- Organisational skills
- Customer service
- Problem resolution
Timeline
Procurement Officer
Girri Birrang Quarries and Logistics
09.2023 - Current
Accounts Receivable Clerk
Power Access
09.2021 - 09.2023
Accounts Receivable Officer
Australian Access Hire
01.2019 - 08.2021
Accounts Receivable Officer
Concrete Recyclers
01.2018 - 01.2019
Customer Service Officer
Concrete Recyclers
01.2017 - 01.2018
Accounts Receivable Officer
Jaybro Civil and Safety
01.2016 - 01.2017
Accounts Receivable Team Leader
Force Corp Pty Ltd
01.2016
Accounts Receivable Officer
Force Corp
01.2005 - 01.2008
Receptionist
Force Corp Pty Ltd
01.2004 - 01.2005
High School Certificate -
Granville TAFE
High School Certificate -
Bass High School
Year 7 -
Bass High School