Katryna West
Sippy Downs
Summary
knowledgeable barista with extensive experience at Urban Food Cafe, recognized for exceptional customer service and latte art skills. Proven ability to thrive in fast-paced environments, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, bringing strong commitment to quality and customer satisfaction. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
7
7
years of professional experience
Work History
Barista FOH
Urban Food Cafe
03.2024 - Current
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Uber Eats Driver
Uber Eats
08.2023 - 03.2024
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
Barista Supervisor
Decisions Cafe
10.2022 - 08.2023
- Provided training on coffee preparation techniques, ensuring all staff were knowledgeable in delivering exceptional products.
- Ensured consistent product quality by regularly monitoring and adjusting brewing procedures.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Assisted in the hiring process, contributing to the selection of highly skilled baristas for the team.
- Trained, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- ordered weekly food and package supplies.
Barista
Urban Food Cafe
06.2021 - 10.2022
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, and other equipment.
Barista FOH
Lozzies Cafe
10.2020 - 06.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
Barista / Short Order Cook
Strawberry Fields
05.2018 - 10.2020
- Efficiently prepared and cooked a variety of menu items, including breakfast items, burgers, toasties and other fast serve dishes, maintaining high quality and consistency.
- Managed multiple orders simultaneously in a high-volume, fast paced kitchen, while ensuring timely delivery.
- demonstrated excellent knowledge of food safety and sanitation standards. Maintained and ensured the proper storage of ingredients, minimizing waste and ensuring food quality.
Education
High School Diploma -
Maroochydore State High School
Maroochydore, QLD01-1993
Skills
- Latte art
- Coffee knowledge
- Customer service skills
- Reliable
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Cleanliness
- Fast pace, under pressure experience
- Food preparation
- Food running
Timeline
Barista FOH
Urban Food Cafe
03.2024 - Current
Uber Eats Driver
Uber Eats
08.2023 - 03.2024
Barista Supervisor
Decisions Cafe
10.2022 - 08.2023
Barista
Urban Food Cafe
06.2021 - 10.2022
Barista FOH
Lozzies Cafe
10.2020 - 06.2021
Barista / Short Order Cook
Strawberry Fields
05.2018 - 10.2020
High School Diploma -
Maroochydore State High School
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