Katy Jackson
HR Professional
Brisbane,QLD
Summary
Dynamic and results-driven Human Resources Manager with over 25 years of experience across diverse industries in Australia and the U.K. Expertise in building strong business relationships, fostering employee development through coaching and training, and enhancing organizational communication. Proven ability to implement strategic HR initiatives that drive performance and engagement. Committed to creating a positive workplace culture that aligns with business goals and promotes employee satisfaction.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
28
28
years of professional experience
Work History
HR Services Manager
City of Darwin
12.2022 - 01.2023
- Responsible for managing and enabling the provision of high quality, compliant and best practice Human Resource Services and advice in the key areas of recruitment and selection, employee relations, industrial relations and payroll
- Effectively lead and manage the payroll and human resource services business team
- Provide specialist professional and technical expertise, advice and support to the Senior Leadership Team and other stakeholders in relation to statutory obligations and governing instruments oversight, management and compliance.
- Provide and ensure the team provide updated and accurate industrial relations advice in accordance with relevant legislation.
- Take an active lead role in the development, negotiation, implementation, and maintenance of the Enterprise Agreement.
- Develop and maintain all employment documentation including contracts of employment, contract amendments and variations, forms, performance management templates.
- Ensure payroll processes and records are maintained in accordance with the legislative and organisational requirements.
- Oversee and maintain the operational management and continuous quality improvement of the recruitment, selection and onboarding processes for the organisation.
- Support the City of Darwin’s Reconciliation Action Plan and implement any Reconciliation Action Plan deliverables related to HR Services.
- Ensure the team provide the appropriate level of support (coaching, mentoring, guidance or training) to supervisors across City of Darwin to ensure staff issues are managed appropriately.
Director of Human Resources - NT
Hilton Hotels
05.2021 - 12.2022
- Managing all aspects of the Human Resources function for all 4 Hilton NT properties including Culture, Payroll, Learning & Development, WPHS, Workers Compensation & Benefits
- Supporting Executive management by providing human resources direction, advice & support
- Leading & educating the HR team and Departments heads in compliance and the implementation of the organisation’s strategies
HR & Governance Manager
Northern Territory Major Events Company
05.2019 - 05.2021
- Providing strategic direction in terms of HR Services & governance
- Provide NTMEC and the Senior Leadership team with effective advice
- Implementation of HRIS
- Development and implementation of strategies, systems, policies and guidelines to educate and support all staff in complying with legislation
- (2 year fixed term contract)
Senior Workplace Relations Advisor
Chamber of Commerce NT
01.2019 - 05.2019
- Providing HR / ER advice to all Chamber of Commerce Members
- Creation of all HR /ER documentation/ correspondence/contracts for numerous organisations
HR Manager
Halikos Group, Darwin
12.2014 - 11.2018
- Managing all HR requirements for all 7 Divisions of the Group which included Construction, Hospitality, Property, Manufacturing & Retail (approx. 370+ staff)
- Supporting Executive management by providing human resources direction, advice & support
- Working within various Awards / Industrial Agreements across Hospitality, Construction & Manufacturing divisions
- Continuous development & implementation of Group/ Division policies & procedures ensuring best practice and that all legislation, WHS & ABCC requirements were adhered to
- Management of all ER issues
- Managing workers compensation claims and return to work programs
- Understanding of culture, traditions and working with diverse teams
HR/Shutdown Travel & Accommodation Co-ordinator
Monadelphous
10.2013 - 10.2014
- Managing all aspects of hotel contract and accommodation for over 450 FIFO personnel for the DLNG 2014 Shutdown and major projects
- Day-to-day management of IR issues in relation to Accommodation & Transport including the creation of Shutdown Issue Resolution Procedure
- Working with the core shutdown team in relation to co-ordination of mobilisation / demobilisation plan
- (ConocoPhillips DLNG site)
Human Resources Advisor
Territory Natural Resource Management
04.2013 - 09.2013
- (5 month fixed term contract)
Senior Human Resources Advisor
Energy Resources of Australia (Rio-Tinto)
09.2010 - 03.2013
Shutdown Project Co-ordinator
Monadelphous Engineering
07.2009 - 06.2010
Senior HR Advisor
CSIRO, Canberra, ACT
05.2009 - 07.2009
- (fixed term contract)
Raising my two sons
10.2005 - 05.2009
HR Advisor
Boyne Smelters Ltd, Boyne Island, QLD
06.2005 - 10.2005
- (fixed term contract)
HR / Recruitment Advisor
Monadelphous Engineering, Gladstone, QLD
07.2004 - 06.2005
HR Advisor
Boyne Smelters Ltd, Boyne Island, QLD
03.2004 - 07.2004
- (fixed term contract)
HR Advisor/ Administration Manager
Various roles in the UK
09.1994 - 08.2003
Education
HND - Business and Finance
Buckinghamshire College of Brunel University
UK01.1994
Skills
- HRM knowledge and expertise
- Recruitment & On-boarding
- Policies Development & Implementation
- Coaching & Guidance
- Modern Award interpretation & application
- Conflict resolution
- HRM Systems Implementation & TMS
- Performance Management
- MS Office Suite
- Employment Hero
- Jobpac
- Culture AMP
- Thomas International Profile Analysis
- Oli-Office (Recruit system)
- Propath
- Taleo Recruitment
- Sage Micropay Payroll system
- Kronos timecard system
- Agresso (HR system)
- SHL Solutions test administration
- Chandler Macleod
- SAP
- Authority Altitude
Timeline
HR Services Manager
City of Darwin
12.2022 - 01.2023
Director of Human Resources - NT
Hilton Hotels
05.2021 - 12.2022
HR & Governance Manager
Northern Territory Major Events Company
05.2019 - 05.2021
Senior Workplace Relations Advisor
Chamber of Commerce NT
01.2019 - 05.2019
HR Manager
Halikos Group, Darwin
12.2014 - 11.2018
HR/Shutdown Travel & Accommodation Co-ordinator
Monadelphous
10.2013 - 10.2014
Human Resources Advisor
Territory Natural Resource Management
04.2013 - 09.2013
Senior Human Resources Advisor
Energy Resources of Australia (Rio-Tinto)
09.2010 - 03.2013
Shutdown Project Co-ordinator
Monadelphous Engineering
07.2009 - 06.2010
Senior HR Advisor
CSIRO, Canberra, ACT
05.2009 - 07.2009
Raising my two sons
10.2005 - 05.2009
HR Advisor
Boyne Smelters Ltd, Boyne Island, QLD
06.2005 - 10.2005
HR / Recruitment Advisor
Monadelphous Engineering, Gladstone, QLD
07.2004 - 06.2005
HR Advisor
Boyne Smelters Ltd, Boyne Island, QLD
03.2004 - 07.2004
HR Advisor/ Administration Manager
Various roles in the UK
09.1994 - 08.2003
HND - Business and Finance
Buckinghamshire College of Brunel University