Kaushalya Vithanage
Unanderra,NSW
Summary
Results-driven Administrative Professional specializing in banking customer service and office administration. Manages high-volume client interactions and maintains accurate records while supporting operational processes. Skilled in handling sensitive information, coordinating schedules, and providing exceptional service to diverse stakeholders. Demonstrates strong problem-solving abilities and adaptability within financial processes and compliance requirements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Officeworks
Fairy Meadow, NSW
02.2023 - Current
- Delivered high-quality customer service in a fast-paced retail environment, assisting a diverse range of customers with enquiries, purchases, and technical product advice
- Managed point-of-sale transactions accurately, including cash handling, EFTPOS, and processing refunds and exchanges in line with company policies
- Provided administrative support such as processing orders, handling invoices, and maintaining accurate customer and sales records
- Assisted customers with print, copy, and digital services, ensuring attention to detail and timely completion of tasks
- Resolved customer concerns and complaints, employing problem-solving skills to ensure customer satisfaction
- Maintained a well-organised and presentable store environment, ensuring compliance with operational and safety standards
- Collaborated with team members to meet daily sales targets and deliver a seamless customer experience
- Demonstrated strong time management by prioritising multiple tasks during peak periods
- Built strong relationships with customers through effective communication and a customer-focused approach
- Facilitated stock management, overseeing replenishment, inventory checks, and merchandising to maintain optimal product availability
- Managed multiple print requests simultaneously while meeting tight deadlines in a fast-paced environment
- Provided guidance to customers on file preparation, printing options, and product selection to achieve desired outcomes
- Handled confidential and sensitive documents with a high level of discretion and professionalism
Administrative Clerk
Bank Of Ceylon
Colombo, Sri Lanka
09.2005 - 12.2022
- Provided comprehensive administrative support to branch operations, ensuring efficient day-to-day workflow and high service standards
- Managed customer records and documentation, ensuring accuracy, confidentiality, and compliance with banking regulations
- Assisted with processing financial transactions, account documentation, and loan-related paperwork
- Handled customer enquiries in person and via phone/email, providing professional and timely service to enhance customer satisfaction
- Coordinated appointments and maintained schedules for banking staff, ensuring effective time management
- Supported account reconciliation, invoicing, and basic financial administration tasks
- Ensured accurate data entry and maintenance of internal systems and databases
- Liaised with internal departments to resolve customer issues and support service delivery
- Maintained filing systems (digital and physical), securing and organizing documents for easy access and retrieval
- Monitored compliance with internal policies, procedures, and regulatory requirements
- Contributed to a team-oriented environment while also managing tasks independently with minimal supervision
- Assisted with daily and monthly account reconciliations, supporting accurate financial reporting and compliance
- Managed petty cash, including recording transactions, reconciling balances, and maintaining proper documentation
- Supported month-end closing processes, including verifying transactions, preparing reports, and assisting with account finalisation
- Investigated and resolved financial discrepancies by liaising with relevant departments
- Maintained accurate financial records in line with internal controls and audit requirements
- Assisted in preparing documentation for internal and external audits
- Monitored and maintained stationery and office supplies, ensuring adequate stock levels at all times
- Coordinated ordering and restocking of supplies to support uninterrupted branch operations
- Maintained organised storage of office materials and ensured efficient distribution to staff
- Tracked usage of consumables and supported cost control measures
Education
MBA - Business Administration And Management
University of Gloucestershire
UKBachelor of Commerce - Banking and Finance
IIC University of Technology
CambodiaSkills
- Administration & data entry
- Document management
- Appointment scheduling
- Report preparation
- Front-desk and client-facing experience
- Empathy in sensitive situations
- Diverse engagement
- Team and client liaison
- Banking and financial systems knowledge
- Quick learning of systems (eg CorePlus)
- Microsoft Office Suite proficiency
- Data management and reporting skills
- Financial processes knowledge
- Confidential record handling
- Regulatory compliance
- Administrative accuracy
- Time management
- Teamwork abilities
- Multi-tasking under pressure
- Proactive issue resolution
Certification
Full NSW Driving License
Timeline
Customer Service Representative
Officeworks
02.2023 - Current
Administrative Clerk
Bank Of Ceylon
09.2005 - 12.2022
MBA - Business Administration And Management
University of Gloucestershire
Bachelor of Commerce - Banking and Finance
IIC University of Technology