Kaushik Kumar
Campbelltown,NSW
Summary
As a proficient retail employee and third-year university student specializing in law and psychology, I bring a unique blend of knowledge and skills. Organized and dependable, I am well-equipped to excel in diverse tasks. My strong motivation drives me to consistently enhance my skills and expand my knowledge, seeking increased responsibilities and opportunities for professional growth. Drawing from my leadership experience, I am proactive in managing workflows and efficiently handling delegated tasks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Team Member
Woolworths Supermarket
03.2022 - Current
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Monitored self-checkout systems and provided help in resolving complex problems.
Online Personal Shopper
Woolworths Supermarkets
03.2022 - Current
- Streamlined order processing, accurately selecting items and ensuring timely delivery to customers.
- Applying relevant and necessary substitutions when items are not available, per customer request.
- Supporting customers with placing orders and making payments via the phone, online, or in person.
- Responding promptly and effectively to customers’ complaints and requests.
- Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
- Picking, packing, and checking the quality and quantity of the products ordered by the customers.
- Loading and unloading the products from the delivery vehicles and ensuring they are delivered in a timely and safe manner.
Grocery Team Member
Woolworths Supermarket
03.2022 - Current
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Facilitated price adjustments when necessary, resulting in improved accuracy at the point-of-sale system.
- Enabled seamless communication between departments by relaying important information regarding inventory levels or special promotions.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
Education
Bachelor of Arts (Psychology) - Bachelor of Laws -
University of Wollongong
Keiraville, NSW06.2026
High School Certificate -
Ambarvale High School
12.2021
Skills
- Strong Work Ethic
- Customer Service
- Hindi Fluency
- MS Office
- Data Evaluation
- Cross-functional collaboration
- Training and development
- Patience and composure
Accomplishments
- Australian Tertiary Admission Rank (ATAR) - 81.05
- Band 6 in Industrial Technology and Legal Studies
- Nominated for ENCORE 2021
- Member of Music Club, 2016 to 2021
Languages
Hindi
Native or Bilingual
Software
Microsoft Office
Digital Audio Workstation Proficient (Abelton, Audacity, MixCraft, Logic Pro)
Skilled in Video Editing in Adobe Premiere Pro
Windows and MacOS literate
Database Experience in Law; WestLaw and LexisNexis
Database Experience in Psychology; Scopus, Google Scholar, PsycINFO
Currently learning IBM SPSS
Blender 3D Modelling
Affiliations
- Musical Proficiency - Expert Guitarist and Bassist
- Video Editing
- Lutherie and Woodworking
- Badminton - Casual
- Fitness - Weightlifting
- Building Computers
Certification
ATLAS Certification in Walkie Stacker and Electric Pallet Jack (certificate expected in April)
High School Certificate 2021
References
Jim Cunningham
Store Manager (Woolworths Supermarkets)
0411 457 333
Silvio Roland
Macarthur Breakfast/Traffic Reporter (C91.3)
0419 439 303
Donna Downey
Grocery Nightfill Manager (Woolworths Supermarket)
0410 032 328
More references will be provided if required
Timeline
Service Team Member
Woolworths Supermarket
03.2022 - Current
Online Personal Shopper
Woolworths Supermarkets
03.2022 - Current
Grocery Team Member
Woolworths Supermarket
03.2022 - Current
Bachelor of Arts (Psychology) - Bachelor of Laws -
University of Wollongong
High School Certificate -
Ambarvale High School
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