Kav Bron
Brisbane
Summary
I am an individual with strong work ethic. I love challenges, I love being an all rounder and I love endless opportunities. If there is one thing that I chase that is GROWTH, personal and professional.
Overview
6
6
years of professional experience
Work History
Claims Officer
Hays Recruitment
03.2025 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Receive, respond and action requests using multiple channels and resources.
Receptionist
World Gym Mt Gravatt
10.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Crèche
World Gym
07.2023 - 10.2024
- Mind the kids
- Complete cleaning tasks such as personal hygiene care of the children, sweeping, moping, cleaning the toys
- Follow the correct sign in and sign out procedures
- Correctly sign the kids in or mark as “no show” on the online booking system
- Organise play activities
- Take care of the feeding, changing nappies and other personal requirements of the kids during their session
- Communicate any feedback or issues with parents and the managers
Waitress
Hog’s Breath Cafe
11.2023 - 12.2023
- Greet customer
- Taking orders & upselling
- Serving food & drinks
- Ensuring customer satisfaction
- Processing payments
- Maintaining cleanliness
- Following restaurant policies
Stay at home mum
04.2020 - 07.2023
Aldi Store, Aldi Warehouse & Telstra – Agency
10.2019 - 04.2020
- Keep shelves stocked and store clean
- Assist customers with any queries or issues
- Operate electric pallet jack
- Assist customers with the sales
- Pick & pack orders
- Pick the right orders for the selected stores
- Work well with other team members for smooth operation and timely order fulfillment
Bingo Industries
03.2019 - 10.2019
- Company Overview: Melbourne
- Safely operate fixed machineries/plant
- Picking & sorting of various recyclable materials
- Communicate between the heavy machinery operators and plant operators
- Communicate any feedback or issues to the managers
- Refill lunch room essentials
- Tidy up our picking room/s
- Follow the safety measure kept in place
- Work well with other team members
- High attention to detail
- Melbourne
Skills
- Claims analysis
- Investigation techniques
- Policy interpretation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Organizing and prioritizing work
- Reliability
- Active listening
- Claims processing
- Microsoft office
- Computer proficiency
- Data entry
- Reporting skills
Websites
Timeline
Claims Officer
Hays Recruitment
03.2025 - Current
Receptionist
World Gym Mt Gravatt
10.2024 - 02.2025
Waitress
Hog’s Breath Cafe
11.2023 - 12.2023
Crèche
World Gym
07.2023 - 10.2024
Stay at home mum
04.2020 - 07.2023
Aldi Store, Aldi Warehouse & Telstra – Agency
10.2019 - 04.2020
Bingo Industries
03.2019 - 10.2019
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