Kayla Allan
Croydon North,Australia
Summary
Friendly Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Imaging Associates
Box Hill, VIC
05.2023 - Current
- Greeted and checked in patients, updating patient information in our computer system.
- Scheduled patients for appointments over seven clinics within the company.
- Answered incoming calls promptly, responding to inquiries from patients, referrers and other medical staff.
- Provided support to clinical staff during patient visits, including gaining previous medical records from elsewhere.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient files to assist clinical staff and doctors.
- Produced high-quality written communication materials quickly and accurately.
- Ensured that all paperwork was completed correctly prior to submission.
- Handled confidential information in a discreet manner.
- Worked closely with AFL partnerships, maintaining a high level of confidentiality.
Medical Receptionist
Epworth Medical Imaging
02.2023 - 05.2023
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nurses, technicians, radiologists, and medical assistants.
- Work a rotating roster between four stations: MRI, outpatient reception, inpatient reception, and the call center.
- Efficiently book inpatients and emergency patients for all modality scans, providing nurses and wards with any preparation needed.
- Manage the inpatient/emergency reception independently, while making bookings, answering calls, and sorting emails.
- Independently open the outpatient reception in the mornings, checking in and out all patients, taking payments, and making bookings.
- Liaising with nurses and radiologists to make bookings, and call wards for patient details.
Medical Receptionist
Queensland X-Ray
09.2022 - 01.2023
- Checked patients in and out for appointments, respectfully and efficiently.
- Scheduled and followed up on patient appointments, collected and processed payments, and maintained patient files.
- Verified patient identification using HPOS.
- Received messages from patients and promptly relayed them to the appropriate staff.
- Straightened and cleaned up the waiting room to maintain a neat and organized space.
- Followed up with doctors and referrers regarding patient referrals.
- Independently opened the center in the morning, completing any urgent leftover work from the previous day and checking the previous day's banking before sending off.
- Talking patients through the processes of certain examinations, e.g., CTCA, defecogram, nuclear medicine scans, etc.
- Booked patients in for any upcoming scans, while explaining any needed preparation for the exam.
- Booked appointments at various center locations.
- Processed appointment payments using various billing types.
- Called various hospital wards to schedule emergency and inpatients for scans.
- Kept patient paperwork up to date, such as inpatient financial consent forms and patient exam questionnaires.
Receptionist
Ingwersen & Lansdown Solicitors
01.2022 - 09.2022
- Welcomed clients to front desk and engaged in friendly conversations while conducting check-in process.
- I answered the office phone and emails to schedule appointments, answer questions, and document confidential information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- Maintained daily calendars and planned daily office events.
- Sorted incoming mail and directed it to the correct personnel each day.
- Oversaw office inventory by restocking supplies, and submitting purchase orders.
- Prepared correspondence, reports, and other documents in final formats with correct punctuation, grammar, and spelling.
- Researched account information regarding loans and deposits.
- Created and maintained reports and journals for loans and transactions.
- Completed daily bank visits to deposit checks and cash amounts into the business bank account.
- Driving the company car to collect and drop off confidential legal documents to and from clients.
- Witnessed and signed legal documents, such as wills.
- Archiving confidential legal documents after the case has closed.
Education
YEAR 12 VCE -
Lilydale High School
Lilydale, VIC12.2021
Skills
- Accustomed to a fast-paced environment
- Positive attitude
- Fast problem solving
- Conflict resolution
- Immaculate professional appearance
- Excellent oral and written communication
- Multi-tasking
- Effective time management
- Calm and collected in stressful situations
- Adapt well to change
- Strong ability to work in a team, as well as independently
- Liaising with different departments
- Flexible and reliable
- Attention to detail
- Multitasking and prioritization
- Multi-line telephone skills
- Medical records management
- Confidentiality compliance
References
- Kylie Pitcher, Queensland X-Ray Manager, 0404 167 083
- Kelly Brown, Ingwersen & Lansdown Reception Colleague, 0422 120 308
- Olivia Leibowitz, Queensland X-Ray Second In Charge, 0457 421 996
Timeline
Medical Receptionist
Imaging Associates
05.2023 - Current
Medical Receptionist
Epworth Medical Imaging
02.2023 - 05.2023
Medical Receptionist
Queensland X-Ray
09.2022 - 01.2023
Receptionist
Ingwersen & Lansdown Solicitors
01.2022 - 09.2022
YEAR 12 VCE -
Lilydale High School
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