KAYLA BOWEN
Pakenham
Summary
Hi I’m Kayla, a 26 year old professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters client independence and well-being. Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience. Personable and compassionate individual with strong commitment to providing high-quality care and support. Knowledge of best practices in disability support and proficient in assisting with daily living activities and maintaining safe environment. Dedicated to enhancing well-being and independence of those in need through supportive and empathetic care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Sole Contractor
08.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Senior Cleaner
Less Mess Maddie
01.2022 - 08.2023
- Demonstrated excellent time management skills while completing assigned tasks within specified deadlines
- Developed effective strategies to ensure a safe and efficient work environment
- Performed deep cleans of bathrooms, kitchens and other common areas on a regular basis
- Provided detailed reports on completed jobs for quality control purposes
Confectionary Supervisor
Australian country style confectionery
01.2020 - 12.2022
- Monitored employee productivity to provide constructive feedback and coaching
- Coordinated employee schedules according to shift changes and availability
- Established and enforced clear goals to keep employees working collaboratively
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Prepared variety of foods according to exact instructions and recipe specifications
Staff Member
Buchan valley roadhouse
08.2019 - 01.2020
- Greeted guests with pleasant smile and superior customer service
- Trained new employees in operational procedures and modeled duties for front and back house positions
- Cleaned and sanitized kitchen equipment, utensils and work stations
Weaver
Bekaert Deslee
04.2016 - 01.2020
- Recorded production and quality information by filling out logs and forms
- Reviewed loom diagrams to properly set up and operate
- Tested machines before work to quickly identify major issues and assess mechanical problems
Crew Trainer
Tarago River Cheese Company
01.2019 - 08.2019
- Utilised document management system to organize company files, keeping up-to-date and easily accessible data
- Created purchase orders, sales orders, delivery dockets etc
- Prepared vendor and customer documentation, properly formatting and editing all correspondence
Crew Trainer
McDonald’s
10.2013 - 12.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
High School Diploma -
Kooweerup Secondary College
Kooweerup01.2016
Skills
- Critical Thinking
- Good Work Ethic
- Computer Skills
- Supervision & Leadership
Certification
- Forklift license
- Police check
- First aid & CPR
Timeline
Disability Support Worker
Sole Contractor
08.2023 - Current
Senior Cleaner
Less Mess Maddie
01.2022 - 08.2023
Confectionary Supervisor
Australian country style confectionery
01.2020 - 12.2022
Staff Member
Buchan valley roadhouse
08.2019 - 01.2020
Crew Trainer
Tarago River Cheese Company
01.2019 - 08.2019
Weaver
Bekaert Deslee
04.2016 - 01.2020
Crew Trainer
McDonald’s
10.2013 - 12.2016
High School Diploma -
Kooweerup Secondary College
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