Kayla D'Costa
Perth,WA
Summary
Accomplished Retail Worker with a proven track record at Cotton On Body, enhancing customer satisfaction through expert assistance and personalized product recommendations. Skilled in cash handling accuracy and demonstrating exceptional patience and empathy. Excelled in team collaboration, driving revenue growth and maintaining high levels of customer loyalty through professional and efficient service.
I am ready to take on my next chapter in Education Assistance and help students of all ages to excel and feel confident in their learning.
I am patient and respectful and being a mother of 4 I can empathise with students who need the extra bit of encouragement and positivity to get their work done.
I have been currently been doing my work placement in South Coast Baptist College and love every part of it; working with a diverse group of children has been a real blessing and an amazing experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Worker
Cotton On Body
08.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Retail Worker
Supplement Mart
03.2023 - 09.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Education
Cert III - Education Assistant
South Metropolitan TAFE
Rockingham, WA12.2024
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Professional Appearance
- Group and individual instruction
- Autism Spectrum Support
- Literacy development
- Parent-Teacher Communication
- Inclusive Teaching
- Curriculum Implementation
- Positive Reinforcement
- Individualized Instruction
Accomplishments
- Observed students and documented social, emotional, motor skill, and intellectual developments.
- Earned certification in Child Protection & Alternative Learning Course.
Certification
- SmartMove- Alternative Learning Course
- Child Protection Awareness
- Currently finishing my Cert III in Education Assistant
Timeline
Retail Worker
Cotton On Body
08.2023 - Current
Retail Worker
Supplement Mart
03.2023 - 09.2023
- SmartMove- Alternative Learning Course
- Child Protection Awareness
- Currently finishing my Cert III in Education Assistant
Cert III - Education Assistant
South Metropolitan TAFE
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