Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kayla Fernandez

Craigieburn,VIC

Summary

Proactive Hospitality Worker with in-depth understanding of operational practices. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Hospitality Worker

McDonald's
Broadmeadows, VIC
12.2019 - Current
  • Identified and resolved customer complaints concerning food or lodging.
  • Established unique service goals to each venue to provide constant and excellent service.
  • Acknowledged outstanding staff performance to boost morale.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Gladstone Park Secondary College
Gladstone Park, VIC
11.2022

Skills

  • Hard working
  • Fast learner
  • Highly organised
  • Highly motivated and driven
  • Strong interpersonal skills
  • Very friendly
  • Trustworthy and reliable

Additional Information

Hello, I'm Kayla Fernandez! I am a fun, goal-driven and friendly year 12 student who strives to make people happy and get the job done. I love working with people who are passionate and likeminded as I am a massive team player and love getting everyone involved, but I also strive for perfection independently and am highly ambitious, which I think would make me a great candidate for this position.

Timeline

Hospitality Worker

McDonald's
12.2019 - Current

High School Diploma -

Gladstone Park Secondary College

Similar Profiles

CREATE PROFILE
Kayla Fernandez