Kayla Fogarty
Gunnedah
Summary
Organized and efficient individual with a strong background in customer service roles. Possesses extensive knowledge of customer service protocols and practices. Motivated to deliver exceptional customer service for successful business outcomes. Thrives in high-pressure environments and embraces the variety and challenges of the customer service role. Always strives to exceed expectations in providing support to the team.
Overview
15
15
years of professional experience
Work History
Retail Assistant
Best & Less
05.2024 - Current
- Processed transactions using cash register and handled cash and card payments.
- Monitored inventory levels and reported low stock to management.
- Resolved customer complaints in a friendly and professional manner.
- Provided excellent customer service by greeting and helping shoppers.
- Stocked shelves with merchandise and ensured items were properly labeled.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Updated product pricing and signage to reflect current promotions and discounts.
- Boosted store's reputation through courteous and professional customer service.
- Participated in staff meetings to discuss sales targets and strategies for achieving them.
- Supported team members during peak hours to ensure smooth store operations.
Self-Employed House Cleaner
Humble House Cleaning
03.2019 - 11.2022
- Ensured comprehensive cleanliness and sanitation of residents' rooms, bathrooms, and shared areas.
- Ensured cleanliness and organization by managing supply stock.
- Ensure cleanliness and proper functioning of housekeeping machinery.
- Client consultations and respond appropriately to resident’s special requests
- Managed waste disposal processes efficiently.
- Assessed environments to identify and report possible hazards.
- Social media marketing and advertising of business, accounting software experience, phone etiquette and software scheduling appointments
Sales Assistant
CTC Group
11.2018 - 03.2019
- Customer assistance in the sale of tobacco products and novelty items.
- Stock refill, product knowledge, general cleaning, register, money handling and EFTPOS
- Ensured adherence to legal regulations for selling age-restricted products while independently managing store operations.
Bar Attendant
The Family Hotel
01.2012 - 01.2012
- Handled EFTPOS transactions and maintained professional phone etiquette.
- Upheld standards of care and compliance in the service of alcohol.
Bartender
The Southgate Inn
01.2010 - 01.2010
- My duties and abilities obtained included customer service, register operations, cash handling, bottle-shop service, stock refill and display, TAB and Keno operations, Poker Machine Operations & Pay-Outs, opening & closing of business, building rapport with customers, patron safety/responsibility and general cleaning
Education
Certificate III - Business Administration
Tamworth TAFE
12.2016
High School - Year11
Tamworth High School
01.2006
Skills
- Customer Service
- Organisation
- Merchandising/Display
- Marketing/Advertising
- Accounting Software
- Time Management
- Excellent computer/Phone
- MS Office
References
Jodi Brodbeck
Store Manager
Best & Less, Gunnedah
Mobile: 0422340429
Timeline
Retail Assistant
Best & Less
05.2024 - Current
Self-Employed House Cleaner
Humble House Cleaning
03.2019 - 11.2022
Sales Assistant
CTC Group
11.2018 - 03.2019
Bar Attendant
The Family Hotel
01.2012 - 01.2012
Bartender
The Southgate Inn
01.2010 - 01.2010
Certificate III - Business Administration
Tamworth TAFE
High School - Year11
Tamworth High School
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