Kayla Hemmings
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Child Care Educator
Mother Duck Child Care & Pre-School Centre Bracken Ridge
01.2024 - Current
- Enhanced child development by implementing play-based learning activities and age-appropriate educational materials.
- Improved communication skills among children by encouraging group projects and peer interactions.
- Supported children''s social and emotional growth through positive reinforcement and consistent guidance.
- Designed creative lesson plans tailored to individual learning needs, resulting in increased engagement and understanding.
- Managed daily routines efficiently, ensuring a well-structured environment for optimal child care provision.
- Maintained a safe, clean, and nurturing classroom environment to foster healthy development of young minds.
Customer Service Cashier
Kentucky Fried Chicken
04.2021 - 01.2024
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Collaborated with team members to ensure smooth operations during peak hours.
Delivery Driver
Pizza Hut
09.2023 - 12.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Education
GED -
St. John Fisher College
Bracken Ridge, QLD12.2023
Certificate III Laboratory Skills - Laboratory Skills
Tafe
Caboolture, QLD11.2023
Certificate II Salon Assistant - Hairdressing
Tafe
Caboolture, QLD10.2023
Certificate II Retail Cosmetics - Retail Cosmetics
Tafe
Caboolture, QLD11.2022
Certificate II Sampling & Measurements - Sampling & Measurements
Tafe
Caboolture, QLD10.2022
Skills
- Curriculum Planning
- Social Skills Development
- Age-Appropriate Activities
- Special Needs Care
- Documentation And Reporting
- Microsoft Excel
- Staff Training
- Microsoft Office
Timeline
Child Care Educator
Mother Duck Child Care & Pre-School Centre Bracken Ridge
01.2024 - Current
Delivery Driver
Pizza Hut
09.2023 - 12.2023
Customer Service Cashier
Kentucky Fried Chicken
04.2021 - 01.2024
GED -
St. John Fisher College
Certificate III Laboratory Skills - Laboratory Skills
Tafe
Certificate II Salon Assistant - Hairdressing
Tafe
Certificate II Retail Cosmetics - Retail Cosmetics
Tafe
Certificate II Sampling & Measurements - Sampling & Measurements
Tafe
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