Kayla Kellett
Barista, Cleaner
Kelso,Qld
Summary
Dynamic professional with extensive experience in customer relations and office management at Maintenance One Plumbing. Proven ability in data entry and scheduling, enhancing client satisfaction through effective communication and problem resolution. Recognized for fostering a positive work environment and mentoring team members to achieve operational excellence.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling.
Overview
13
13
years of professional experience
Work History
Receptionist/Admin
Maintenance One Plumbing
02.2022 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Cleaner
Kellett's Cleaning Services
02.2021 - 01.2023
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
Barista
Cafe De Sol
02.2019 - 01.2021
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Manager, Head Barista
Georgie Boys
03.2012 - 04.2019
- Managed and motivated employees to be productive and engaged in work.
- Averaged 25 kilos of coffee per day with free pour and exceptional latte art.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
Education
Cert III - Physical Fitness
Australian Institute of Physical Fitness
Online Course 04.2001 -
Diploma of Beauty Therapy - Beauty Therapy
Australian National College of Beauty
Sydney, NSW 04.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Scheduling
Administrative support
Customer/Client relations
Customer and client relations
Time management
Timeline
Receptionist/Admin
Maintenance One Plumbing
02.2022 - 12.2024
Cleaner
Kellett's Cleaning Services
02.2021 - 01.2023
Barista
Cafe De Sol
02.2019 - 01.2021
Manager, Head Barista
Georgie Boys
03.2012 - 04.2019
Cert III - Physical Fitness
Australian Institute of Physical Fitness
04.2001 -
Diploma of Beauty Therapy - Beauty Therapy
Australian National College of Beauty
04.2001 -