Kayla Lammey
Guildford West,NSW
Summary
Dependable crew member with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesperson
shoes n sox
Parramatta
10.2023 - Current
- received and filed stock to be put away .
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Developed key customer relationships to increase sales.
All-rounder Assistant Manager
C9 Chocolate and Gelato
12.2021 - Current
- Qualified barista
- Greeted customers and provided them with menus.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Answered questions regarding menu items, special offers and other restaurant information.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Monitored inventory levels for all items used in the hospitality area.
- Conducted sales reports
- Maintained supplies using FIFO and ordered stock weekly
Crew Member
McDonalds
06.2019 - 12.2021
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- food handling
- balanced till
Education
Higher School certificate -
Evans High School
Retail services Cert 3 -
TAFE NSW
Hospitality food and beverage Cert3 -
TAFE NSW
Financial Services Cert 1 -
TAFE NSW
Diploma - Nursing
TAFE NSW
Skills
- Able to work individually or in a group
- Focused
- Self motivated
- excellent communication skills
- Dependable and reliable
- Effective at multitasking
- Attention to detail
- Critical thinking
- Sales Processing
Certification
- First aid qualified 2023(can provide first aid certificate)
- WWC obtained October obtained 2022
- NDIS workers check obtained October 2022
- Police check obtained September 2023
Additional information
- Currently hold a valid P1 license and own registered vehicle
- Able to commence employment immediately
References
- Tamara Dao, McDonalds Manager, 0411 885 969
- Saima Hussain, Owner of C9 chocolate and gelato, 0433 377 862
Timeline
Salesperson
shoes n sox
10.2023 - Current
All-rounder Assistant Manager
C9 Chocolate and Gelato
12.2021 - Current
Crew Member
McDonalds
06.2019 - 12.2021
Higher School certificate -
Evans High School
Retail services Cert 3 -
TAFE NSW
Hospitality food and beverage Cert3 -
TAFE NSW
Financial Services Cert 1 -
TAFE NSW
Diploma - Nursing
TAFE NSW
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