KAYLA MORGAN

• Assisted with surgical procedures, including patient preparation, scrub nursing, anaesthetic monitoring and post-operative care.

• Monitored anaesthetic, surgical and hospitalised patients, providing nursing care and reporting patient changes to veterinarians.

• Provided treatment and nursing care to hospitalised and neonatal patients, including medication administration and recovery support.

• Performed diagnostic procedures including cytology preparation, in-house laboratory testing and IDEXX sample processing.

• Maintained infection control standards through cleaning, disinfection, sterilisation and surgical pack preparation.

• Assisted with euthanasia procedures, documentation and patient aftercare.

• Communicated effectively with clients, veterinarians and referral clinics to support patient care and clinic operations.

• Managed reception duties including appointment scheduling, patient triage, billing, insurance communications and client support.

• Utilised EzyVet software to maintain medical records, process invoices and manage patient care.

• Processed cash and credit transactions accurately to ensure smooth customer service.
• Adhere to all relevant laws and regulations governing the sale of alcohol.
• Communicate effectively with team members and management.
• Ensured store appearance met company standards.
• Communicate effectively with team members and management.

• Fostered and rehabilitated neonatal kittens and possums requiring intensive nursing care and round-the-clock monitoring.

• Administered pain management and supportive care to enhance quality of life for critically ill patients.

• Provided bottle feeding, supplementary feeding, tube feeding and toileting support for orphaned and critically ill neonatal patients.

• Administered oral, topical, subcutaneous and intramuscular medications as prescribed, including treatments for conditions such as cat flu, coccidiosis, parvovirus and ringworm.

• Maintained intravenous fluid therapy and administered subcutaneous fluids to support hydration and recovery.

• Performed nursing procedures including enemas, medication administration and ongoing patient monitoring.

• Implemented isolation and biosecurity protocols to prevent disease transmission, reinfection and cross-contamination.

• Maintained high standards of hygiene through thorough cleaning, disinfection and infection control practices.

• Monitored patient health, behaviour, weight gain and treatment responses, providing intensive care for high-risk patients with feeding and health assessments every two hours when required.

• Maintained accurate medical records, treatment charts and care documentation to support patient welfare and continuity of care.

• Performed cashier duties in a high-volume retail environment, processing approx. 800 transactions per shift.
• Collaborated with other retail staff to ensure all customer needs were met in a timely manner.
• Engaged with the Store Fund Committee to support fundraising efforts for community projects.
• Served as a store representative on the Inclusive and Diversity Committee, promoting inclusivity initiatives.

• Managed store opening and closing procedures, ensuring security and operational efficiency.
• Utilized store software to manage customer accounts and process orders, enhancing customer experience.
• Managed inventory levels to ensure availability of products while minimizing stock-outs and excess inventory.
• Maintained safe, clean store environment, contributing to customer satisfaction.
• Processed product returns and exchanges in compliance with company policies.
• Performed daily cash ups.

• Trained new retail staff to enhance team performance and customer service.
• Recommended skincare products tailored to individual client needs, increasing customer satisfaction.
• Educated customers on current makeup trends and techniques, fostering informed purchasing decisions.
• Provided makeup services to enhance a client's natural beauty and create a desired look.
• Provided makeup services for special occasions, such as weddings and proms, resulting in high customer satisfaction.
• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
• Assisted customers with locating items and providing product information.

• Welcomed customers in a friendly, professional manner, resulting in an increase in customer satisfaction ratings.
• Fitted shoes to customers, ensuring proper size and comfort for satisfaction.
• Communicated store promotions to enhance customer engagement and drive sales.
• Tracked and reported sales, promotions, and discounts to inform inventory decisions.
• Managed inventory by stocking shelves and rotating products for optimal freshness.
• Maintained a clean and organized store.

• Monitored and recorded health and behavior of animals to support their well-being and inform care decisions.
• Cleaned and sanitized kennels, cages, and animal living spaces to maintain hygiene and prevent disease.
• Ensured animals received proper nutrition and stimulating activities to enhance their quality of life.
• Correctly followed SOP and health and safety guidelines.
• Greeted customers warmly to ensure a positive experience and foster community engagement.

• Maintained a friendly and professional attitude with customers, resulting in an increase in repeat customers and referrals.
• Utilized point-of-sale systems to accurately process orders and payments.
• Restocked supplies, cleaned and organized store, and completed tasks promptly to enhance overall store operations.
• Executed food safety protocols to maintain quality and safety of food served.