Kayla Parkinson
Belmont,NSW
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Retail Manager
Swansea Discount Drug Store
08.2022 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Completed daily paperwork and computer entry of sales data as established by management.
Customer Care Representative
Commonwealth Bank
07.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Barista
Fused Cafe
09.2020 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Crew Member
McDonald's
02.2017 - 09.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
Education
Swansea High School
Swansea, NSW11-2020
No Degree -
St Marys High School
Gateshead12-2018
Skills
- Store operations
- Cash management
- Inventory control
- Visual merchandising
- Customer service
- Sales strategies
- Time management
- Staff development
- Data entry
- Complaint resolution
- Promotions coordination
- Business administration
Timeline
Retail Manager
Swansea Discount Drug Store
08.2022 - Current
Customer Care Representative
Commonwealth Bank
07.2021 - 08.2022
Barista
Fused Cafe
09.2020 - 07.2021
Crew Member
McDonald's
02.2017 - 09.2020
Swansea High School
No Degree -
St Marys High School
Similar Profiles
Jemma SmithJemma Smith
Pharmacy Assistant at Discount Drug StorePharmacy Assistant at Discount Drug Store
Emma SmithEmma Smith
Pharmacy Assistant at Discount Drug StorePharmacy Assistant at Discount Drug Store
Maria ZaknichMaria Zaknich
Pharmacist at Discount Drug StorePharmacist at Discount Drug Store