Kayla Pecer
McKinnon,VIC
Summary
Excellent communication and multitasking skills in fast-paced, customer-focused environment. Demonstrated ability to handle high-pressure situations with poise and efficiency. Looking to transition into hospitality, bringing passion for providing outstanding service and talent for problem-solving.
Overview
7
7
years of professional experience
Work History
Waitress
Arcadia Lounge
02.2025 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Kmart Retail
Kmart
01.2022 - Current
- Problem-Solving Skills: Effectively handled unexpected situations, such as resolving stock discrepancies or customer complaints, using problem-solving techniques and ensuring minimal disruption to store operations
- Independent Store Management: Successfully managed and operated an entire half side of the store independently, ensuring smooth day-to-day operations during shifts, including inventory, customer service, and store cleanliness.
- Efficient Stocking & Merchandising: Consistently maintained optimal product stock levels, organized product displays, and executed planograms effectively, improving product visibility and enhancing customer shopping experience.
McDonalds Customer Service
McDonald's
08.2021 - 12.2022
- Problem-Solving Skills:
Effectively managed high-volume shifts and resolved customer complaints, maintaining calm under pressure. Used quick decision-making and conflict resolution skills to ensure smooth operations and customer satisfaction, even during busy periods. - Multitasking Skills:
Demonstrated strong multitasking abilities by efficiently managing multiple roles, including barista duties while simultaneously taking orders. Able to juggle various responsibilities without compromising service quality or speed. - Flexible Hours:
Adapted to a variety of shifts, working early mornings starting at 5 AM and late nights until 2 AM, showcasing flexibility and commitment to meeting the needs of the business.
Assistant Teacher, Helen O'Grady Drama Academy
Helen O'Grady Drama Academy
02.2018 - 12.2018
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently
noting successful ideas and identifying areas for improvement. - Provided one-on-one and group-based learning support to maintain student progress and
development. - Kept students on-task with proactive behaviour modification and positive reinforcement
strategies.
Education
Bachelor of Arts - Psychology
Monash University
01-2028
Skills
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
Accomplishments
- Completed Responsible Service Of Alcohol Certificate
Timeline
Waitress
Arcadia Lounge
02.2025 - Current
Kmart Retail
Kmart
01.2022 - Current
McDonalds Customer Service
McDonald's
08.2021 - 12.2022
Assistant Teacher, Helen O'Grady Drama Academy
Helen O'Grady Drama Academy
02.2018 - 12.2018
Bachelor of Arts - Psychology
Monash University
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