Hi, I’m
Kayla south
COCKATOO,VIC
Summary
Proven leader in the hospitality sector, adept at enhancing guest relations and ensuring food safety compliance, as demonstrated at Cloud 9. Excelled in staff motivation and task delegation, significantly improving service standards. Skilled in workplace safety, my approach combines strong interpersonal abilities with a keen focus on operational excellence, driving notable achievements in customer satisfaction and team performance. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
8
years of professional experience
1
Certification
Work History
Cloud 9
Front of House Supervisor
06.2024 - 09.2024
Job overview
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
The Great Northern Hotel
Bartender
12.2023 - 04.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Life Without Barriers
Disability Support Worker
12.2023 - 04.2024
Job overview
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
Kirinari Support Group
Disability Support Worker
09.2023 - 12.2023
Job overview
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
The Lantern Group
Property Stylist
06.2023 - 09.2023
Job overview
- Transitioning properties after guest checkouts
- Collaborative teamwork
- Effective time management
The Burger Bar
Waitress
06.2023 - 09.2023
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Paradise Valley Hotel
Head Food Runner
02.2021 - 05.2023
Job overview
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Reduced order errors through great attention to detail, ensuring accurate plate presentation and dish specifications.
Gembrook Cockatoo Football Netball Club
Volunteering in a Canteen
04.2016 - 10.2022
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
IGA Richie's
Deli Assistant
05.2019 - 04.2021
Job overview
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Gembrook Cockatoo Football Netball Club
Assistant Netball Coach
04.2019 - 10.2019
Job overview
- Implemented fitness programs designed specifically for netball athletes to improve overall strength, endurance, speed, agility, and flexibility.
- Fostered a positive learning environment by maintaining open communication lines between players and coaching staff.
- Encouraged sportsmanship among athletes while emphasizing teamwork as a key component of success in netball competitions.
- Enhanced team performance by implementing effective training drills and practice routines.
Education
Emerald Secondary CollegeEmerald, VIC
High School Diploma
10.2022
University Overview
- Completed VCE (Victorian Certificate of Education)
Skills
Workplace Safety
Hospitality Industry Knowledge
Food Safety Compliance
Task Delegation
Staff Motivation
Quality Control
Staff Supervision
Training and mentoring
Customer Service
Certification
- RSA Victoria
- Provide First Aid & CPR
- Working With Children's Check NSW
Timeline
Front of House Supervisor
Cloud 9
06.2024 - 09.2024
Bartender
The Great Northern Hotel
12.2023 - 04.2024
Disability Support Worker
Life Without Barriers
12.2023 - 04.2024
Disability Support Worker
Kirinari Support Group
09.2023 - 12.2023
Property Stylist
The Lantern Group
06.2023 - 09.2023
Waitress
The Burger Bar
06.2023 - 09.2023
Head Food Runner
Paradise Valley Hotel
02.2021 - 05.2023
Deli Assistant
IGA Richie's
05.2019 - 04.2021
Assistant Netball Coach
Gembrook Cockatoo Football Netball Club
04.2019 - 10.2019
Volunteering in a Canteen
Gembrook Cockatoo Football Netball Club
04.2016 - 10.2022
Emerald Secondary College
High School Diploma
- RSA Victoria
- Provide First Aid & CPR
- Working With Children's Check NSW
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