Kaylah Hayward
Orange
Summary
Accomplished professional with expertise in chemical safety and team collaboration, honed at The Remington. Proven track record in optimizing workflows and enhancing customer satisfaction. Adept at training and mentoring, ensuring safety compliance and efficient operations. Successfully led shutdown operations, achieving a 20% increase in safety compliance. Skilled in problem solving and communication.
Hardworking commercial cleaner with several years of experience maintaining sanitary environment in commercial workplaces. Well-versed in sweeping and mopping floors, cleaning glass and maintaining restrooms. Attentive to detail in achieving clean, professional atmosphere.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Cleaner
The Remington
Orange
01.2020 - 02.2022
- Maintained cleanliness in guest rooms and common areas.
- Operated cleaning equipment and tools effectively and safely.
- Managed waste disposal and recycling according to hotel standards.
- Inspected rooms for maintenance issues and reported findings promptly.
- Collaborated with housekeeping team to meet daily cleaning schedules.
- Provided excellent customer service to guests regarding cleanliness concerns.
- Followed safety protocols for handling cleaning chemicals and supplies.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to designated disposal areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Polished furniture to remove dust and dirt buildup.
- Emptied wastebaskets and replaced liners.
- Scrubbed walls to remove scuff marks or stains.
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Kept business entrances clean, tidy and professional in appearance.
Shutdown Supervisor
Msb total solutions
Orange
04.2016 - 04.2019
- Supervised shutdown operations ensuring compliance with safety regulations.
- Coordinated maintenance schedules with cross-functional teams to optimize workflow.
- Trained and mentored junior staff on operational procedures and safety practices.
- Led daily briefings to communicate tasks and safety information to the team.
- Monitored inventory levels of materials required for shutdown processes.
- Conducted regular safety briefings with employees prior to commencement of shutdown activities.
- Supervised contractors hired for performing specific tasks related to the system's shut down process.
- Performed inspections of equipment prior to, during, and after shutdowns.
- Responded quickly and effectively to emergency situations occurring during a system's shut down period.
- Ensured compliance with safety regulations during shutdown activities.
- Maintained accurate records of all materials used in shutdown operations.
Driver
Ken Arnott
Orange
01.2013 - 04.2016
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with dispatch to coordinate timely deliveries and logistics.
- Followed traffic laws and regulations to ensure safe driving practices at all times.
- Managed delivery schedules to optimize route efficiency and reduce delays.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Secured merchandise, avoiding damage during transportation.
Education
Cert 4 Community Services - Have not completed
L
02.2021 - 04.2021
Completed - Cert 3
Certificate 3 Community Services
01.2012 - 04.2012
Yr 10 Equivalent
Orange, NSWSkills
- Room inspection
- Equipment maintenance
- Waste management
- Chemical safety
- Time management
- Team collaboration
- Customer service
- Problem solving
- Communication skills
- Training and mentoring
- Record keeping
- Basic maintenance
- Client support
- Independent living skills
- Behavioral intervention
- Personal care assistance
- Crisis intervention
- Safety compliance
- Case documentation
- Active listening
- Client transportation
Certification
- Class c license
Timeline
Cert 4 Community Services - Have not completed
L
02.2021 - 04.2021
Cleaner
The Remington
01.2020 - 02.2022
Shutdown Supervisor
Msb total solutions
04.2016 - 04.2019
Driver
Ken Arnott
01.2013 - 04.2016
Completed - Cert 3
Certificate 3 Community Services
01.2012 - 04.2012
Yr 10 Equivalent