Kaylah Wilde
Greenvale,VIC
Summary
Dynamic professional adept at navigating diverse environments and absorbing new information swiftly. Recognized for effectively applying acquired knowledge to enhance operational efficiency. Committed to lifelong learning and driven by a passion for embracing change in the workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Air New Zealand
Auckland Aiport, Auckland
02.2023 - 03.2025
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Took measures during unusual conditions to maximize the safety of customers and crew.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Retail Coordinator
Loop Duty Free
Auckland Airport, Auckland
10.2022 - 02.2023
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Paint Sales Associate
Mitre 10
Manukau, Auckland
02.2022 - 07.2022
- Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
- Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
- Managed customer telephone inquiries by giving accurate product information and product selection advice.
Bar Tender
Dr Rudi's
Auckland CBD, Auckland
09.2021 - 02.2022
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Ticket Sales Supervisor
Ticketmaster
Auckland CBD, Auckland
10.2019 - 10.2021
- Met targets consistently for season passes, flex plans and group packages.
- Delivered best-in-class customer service to existing and prospective ticket holders to back up sales team and resolve issues.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
Education
Certificate in International Flight Attending -
New Zealand School Of Tourism
Auckland Airport12.2022
Certificate in Level 4 Tourism, Airline And Flight Attending -
New Zealand School Of Tourism
Auckland Airport11.2022
Certificate in Apparel, Technology And Design -
Whitecliffe
Auckland CBD12.2021
High School Diploma -
Manurewa High School
Auckland12.2019
Skills
- Leadership
- Reliable & trustworthy
- Computer skills
- Communication
- Critical thinking
- Flexible schedule
- Friendly, positive attitude
Certification
- First Aid
References
Todd Sims
Air New Zealand
Cabin Crew Manager
PH: 027 312 8271
Timeline
Cabin Crew Member
Air New Zealand
02.2023 - 03.2025
Retail Coordinator
Loop Duty Free
10.2022 - 02.2023
Paint Sales Associate
Mitre 10
02.2022 - 07.2022
Bar Tender
Dr Rudi's
09.2021 - 02.2022
Ticket Sales Supervisor
Ticketmaster
10.2019 - 10.2021
Certificate in International Flight Attending -
New Zealand School Of Tourism
Certificate in Level 4 Tourism, Airline And Flight Attending -
New Zealand School Of Tourism
Certificate in Apparel, Technology And Design -
Whitecliffe
High School Diploma -
Manurewa High School
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