Kaylene Wells
Coffs Harbour,NSW
Summary
Energetically led a team at Boambee Bay Resort, enhancing guest satisfaction through superior cleanliness and orderliness. Mastered supply inventory management and excelled in training and mentoring, significantly improving team productivity. Demonstrated exceptional guest relations and department coordination, achieving notable improvements in operational efficiency and service quality.
Overview
7
7
years of professional experience
Work History
2IC Housekeeping Manager
Boambee Bay Resort
Toormina, NSW
02.2021 - 05.2024
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of Number housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
Bakery Assistant
Woolworths Supermarket
Macksville, NSW
05.2017 - 08.2019
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Deli Clerk
Woolworths Supermarket
Macksville, NSW
05.2017 - 08.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Education
First Aid/ Cpr -
Coffs Harbour St Joseph Church
Coffs Harbour, NSW03.2024
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest Relations
- Scheduling and Planning
- Customer service-focused
- Cleaning practices
- Task Delegation
- Vacuuming and sweeping
- Cleaning bathrooms
- Department coordination
- Health and safety compliance
- Supervisory skills
- Dusting furniture
- Window Cleaning
- Supply Inventory Management
- Work Prioritization
Timeline
2IC Housekeeping Manager
Boambee Bay Resort
02.2021 - 05.2024
Bakery Assistant
Woolworths Supermarket
05.2017 - 08.2019
Deli Clerk
Woolworths Supermarket
05.2017 - 08.2019
First Aid/ Cpr -
Coffs Harbour St Joseph Church