Kayley Alrefie
Chisholm
Summary
Dynamic professional with exceptional communication skills and a proven track record at Rutherford Doctors, adept at managing patient flow and ensuring seamless operations. Proficient in Microsoft Office and MYOB, I excel in customer service and thrive on challenges, consistently enhancing patient experiences and maintaining organized records.
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.
Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Rutherford doctors
Rutherford
02.2025 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Processed insurance verification and coordinated billing information accurately.
- Assisted patients with check-in and check-out procedures seamlessly.
- Maintained organized patient records in electronic health record systems.
- Answered phone calls and directed inquiries to appropriate staff promptly.
- Ensured waiting area remained clean and welcoming for patients.
- Collaborated with medical staff to facilitate smooth patient flow.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Assisted physicians with finalizing reports, speeches or presentations.
Accounts Payable Clerk
Southern Way International
06.2012 - 10.2015
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Project Management/Accounts
Timeframe Group
02.2010 - 04.2012
- Project Management
- Liaising with contractors/Clients
- Job Placement
- Customer Service
- Stock ordering
- Recorded stock levels & maintenance
- Completed customer orders
- Managed Contracts with A-grade clients
- Microsoft Office, Microsoft Excel, Outlook
- Courier Parcel Distribution
- Administration/Reception/All Office Related Duties
- Monthly Stock Reports
- Sales/Customer Service
- Sales Orders
- MYOB
- MYOB Payment Reconciliation
- Accounts Payable/Receivable
- Reconciling Bank statements/Credit Card Statements
- Quotes & Invoicing (MYOB)
- Raising Purchase Orders
- Data Entry
- Organised repairs for phones, Computers & software/hardware
- Drawing Trust and General Cheques
- Calculating Profit & Loss for Each Job
- Web Design/Newsletters
- Creating Files for New Tenders
Account Manager
Unified Security Group
05.2009 - 02.2010
- Customer Service
- Reverse Marketing
- Job Placement
- Administration
- Processing Invoices
- Stock & uniform orders
- Using initiative to create business opportunities
- Microsoft Office, Microsoft Excel, Outlook
- MYOB Payment Reconciliation
- Reconciliation of Bank statements/Credit Card Statements
- Accounts Payable/Receivable
- Data Entry
- Courier Parcel Distribution
- Auditing Of mobile phone account
- Drawing Trust and General cheques
- Handling Account details
- Calculating Profit & Loses for each site
- Managing contracts with certain clients
- Extensive data entry and excel Formula’s and Spreadsheets
Executive Assistant
Fairfax Media
09.2006 - 08.2007
- Office reception
- Stock orders
- Monitoring surveillance cameras
- Attending meetings/ taking minutes
- Organising events & meetings
- Scheduling interstate trips
- General Office Duties
- Data analysis- excel formula’s & data sheets
- MYOB
Education
various ongoing Sales & Account Management Courses -
03.2025
RSA -
01.2008
Introduction to Bookkeeping & Computerised Accounting -
01.2007
Skills
- Exceptional Communication Skills
- Excellent Time Management & Organisational skills
- Customer Service & Sales
- Stock analysis and maintenance
- Inventory control
- Working in a team environment & without micromanagement
- Front face customers & telecommunications
- Advanced skills in Microsoft office including excel, word, publisher & MYOB
- Problem solving skills
- Accept & thrive on challenges
Professional Attributes
- Exceptional Communication Skills
- Excellent Time Management & Organisational skills
- Customer Service & Sales
- Stock analysis and maintenance
- Inventory control
- Working in a team environment & without micromanagement
- Front face customers & telecommunications
- Advanced skills in Microsoft office including excel, word, publisher & MYOB
- Problem solving skills
- Accept & thrive on challenges
Closing Statement
I look forward to meeting with you due to the limitation of this document.
Education Certificates
- 09/01/07, Introduction to Bookkeeping & Computerised Accounting
- 09/01/08, RSA
- Ongoing, various ongoing Sales & Account Management Courses
Timeline
Medical Receptionist
Rutherford doctors
02.2025 - Current
Accounts Payable Clerk
Southern Way International
06.2012 - 10.2015
Project Management/Accounts
Timeframe Group
02.2010 - 04.2012
Account Manager
Unified Security Group
05.2009 - 02.2010
Executive Assistant
Fairfax Media
09.2006 - 08.2007