Litianna Rayasidamu
Manor Lakes ,VIC
Summary
Hard working, bright and reliable individual seeking employment, able to use the experience I have gained through seven plus years in retail, sales and customer care. Proven and effective communication skills, able to relate and build good rapport with customers even the difficult ones. Hard worker, always willing to give new things a go, open to growth and learning new knowledge and gaining new skills. Able to work collectively together as a team ensuring group tasks are well achieved and a personal contribution towards that, as well as able to work independently ensuring tasks are achieved to my best. When given the opportunity, I strive to excel in a performance that contributes success for the working company using the correct skills and knowledge that I have.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Royal Heights Medical Centre
04.2023 - 01.2024
- Customer care/ service
- Knowledge of Medtech32 system
- Appointment making
- Email and phone enquiries
- Administrative duties
- Enrolments
- Invoicing and billing
- Patient file transfer
- Script requests
- Opening and closing practice
- Cleaning duties
- Stationary ordering
- Data entry
Picker Packer/Online Shopper
Company
10.2021 - 10.2022
- Use of RF Scanner
- Heavy Lifting
- Stock Take
- Order Picking
- System Substituting
- Picking on time frame
- Freezer picking
Retail Assistant
Spotlight
11.2020 - 10.2021
- Customer service
- POS system
- Merchandising
- Stock take
- Refunds, exchanges
- Re stocking shelves
- Click and collect orders
- Closing store, cleaning duties
- New member sign ups
- Promotion and suggestive selling
Customer Care Specialist
YMCA
06.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Responded to customer inquiries via phone, email and web-based platforms.
- Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Developed policies to increase accuracy and resolution of customer care department.
- Directed customers to appropriate departments for additional support.
- Logged call information and solutions provided into internal database.
Retail Assistant
Cash Converters
03.2019 - 11.2019
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Telesales Representative
Ray White Austar Realty
12.2018 - 06.2019
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Provided valuable feedback to management regarding customer concerns and market trends, contributing to the ongoing improvement of company strategies.
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
Education
Certificate - XERO
Hays Learning Online
01.2024
Certificate - Medical Administration
Manukau Institute of Technology
01.2023
Graduate Certificate - Social Practice
Unitec of Technology
Mt Albert 07-2010
High School Diploma -
Marist College
Mt Albert, Auckland. NZ 12-2009
Skills
- Welcoming and greeting customers
- Providing excellent customer care/ service
- Exceptional communication skills
- Professional phone and email communication
- Organisational skills
- Time Management skills
- Excellent listener
- Fast learner
- Critical thinker
- Conflict resolution
- Microsoft Word
- Microsoft Excel
- Data Management
- Analytical Thinker
- Teamwork
- Independence
- Willingness to go the extra mile
- Office administration
- Medical billing
- Documentation
- Stock replenishment
- Adherence to procedures
- Packing materials
- Pallet jack usage
- Teamwork and collaboration
- Customer service
Timeline
Medical Receptionist
Royal Heights Medical Centre
04.2023 - 01.2024
Picker Packer/Online Shopper
Company
10.2021 - 10.2022
Retail Assistant
Spotlight
11.2020 - 10.2021
Customer Care Specialist
YMCA
06.2019 - 03.2020
Retail Assistant
Cash Converters
03.2019 - 11.2019
Telesales Representative
Ray White Austar Realty
12.2018 - 06.2019
Certificate - Medical Administration
Manukau Institute of Technology
Certificate - XERO
Hays Learning Online
Graduate Certificate - Social Practice
Unitec of Technology
High School Diploma -
Marist College
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