Elias Reyes

Customer Service and Sales

• Provided personalized assistance to build strong customer relationships and ensure satisfaction.
• Greeted and assisted customers throughout their shopping experience, from merchandise selection to purchase completion.
• Delivered expert advice on product features, benefits, and availability to meet individual customer needs.
• Assisted customers in-store, over the phone, and via email to answer inquiries, place orders, and resolve concerns.
• Used excellent verbal communication to engage customers, identify needs, and deliver tailored solutions.
• Handled cash and credit card transactions with accuracy, ensuring smooth point-of-sale operations.

Sales Strategy and Relationship Management

• Collaborated with team members to develop and implement effective sales plans.
• Developed and maintained long-term client relationships to drive repeat business and revenue growth.
• Prepared and delivered impactful product and service presentations to influence buying decisions.
• Produced sales documents, finalized deals, and maintained records of interactions and transactions.
• Gathered competitive intelligence on pricing, promotions, and product offerings to support strategic positioning.

Merchandising and Visual Presentation

• Arranged and reset merchandise displays to highlight new styles, seasonal items, and promotional offers.
• Maintained a clean, organized, and well-stocked sales floor to maximize product visibility and encourage sales.
• Replenished and organized inventory to ensure availability and a polished retail environment.
• Posed as models for visual merchandising, advertising, and artistic displays to enhance brand image.

Safety and Store Operations

• Monitored the store environment for potential security risks, and responded appropriately to ensure safety.
• Supported daily store operations, including opening/closing procedures, and maintaining presentation standards.
• Contributed to a friendly and welcoming store atmosphere by sparking genuine conversations with customers.

• Loading delivery trucks with prepared packages with efficiency and speed.
• Loaded completed orders on pallets according to delivery numbers.
• Braced, padded and supported items in packages to prevent shifting and damage.
• Disposed debris and hazardous materials properly to avoid contamination.
• Examined and inspected containers, packages and products to meet specifications.
• Sorted packages to appropriate slide, line or belt for final distribution.

• Cut materials on the job site to prepare for installation.
• Cleaned job site after work completion and disposed of debris in proper containers.
• Helped with the movement of materials and equipment to different job sites.
• Installed drywall, ceilings and trim and fabricated replacement trim and mouldings.
• Installed, assembled and repaired woodwork, millwork, cabinetry and trims.
• Read and interpreted specifications to determine the best techniques to complete each job.
• Consistently constructed square and level projects.
• Worked on projects and tasks within the carpentry team.
• Took accurate measurements to calculate the size and amount of materials needed for project completion.
• Utilized various tools, equipment, materials and forming systems to complete construction tasks. For example Installing windows, flooring or trim using hand or power tools. And removing damaged or defective parts or sections of structures and repairing or replacing them using hand tools.