Summary
Overview
Work History
Education
Skills
Accomplishments
interests
Timeline
Generic

Mirolla Gaballa

Summary

A multi-talented, and diligent Student committed to learning and developing skills in order to broaden their knowledge and better equip themselves for future challenges. Self-directed and energetic with superior performance in both autonomous or collaborative environments.

Overview

5
5
years of professional experience

Work History

Retail Sales Assistant

Tarocash
08.2023 - Current
  • Customer Engagement and Sales: Provided exceptional customer service by actively engaging with customers, understanding their needs, and recommending appropriate clothing and accessories. Consistently exceeded weekly sales targets (KPI) through effective product knowledge and upselling techniques.
  • Visual Merchandising: Played a crucial role in maintaining an appealing store appearance by arranging merchandise displays, ensuring proper product placement, and updating signage. Contributed to a visually appealing shopping environment that attracted customers.
  • Inventory Management: Assisted in receiving and stocking inventory, ensuring accurate product counts, and conducting regular inventory audits. Helped manage inventory turnover and minimize stock discrepancies.
  • Fitting Room Assistance: Helped customers find the perfect fit by offering style advice, suggesting alternative sizes or styles, and maintaining cleanliness and order in the fitting room area.
  • Cash Handling and Point of Sale (POS) Operations: Operated the POS system accurately for sales transactions, returns, and exchanges. Handled cash and card payments while maintaining a high level of accuracy and security.
  • Product Knowledge: Maintained up-to-date knowledge of Tarocash's product line, including fabrics, styles, and seasonal trends. Provided valuable information to customers and assisted them in making informed choices.
  • Team Collaboration: Collaborated effectively with team members to achieve store goals and ensure a positive work environment. Supported team members during busy periods and helped with tasks as needed.

Casual Team Member

Big w
10.2021 - 05.2023
  • Part of the Fill, online, and checkouts team
  • Prepared orders by processing requests, pulled materials from the warehouse, packed boxes and prepared shipments
  • Checked inventory and selected products from specific locations based upon availability
  • Reduced fulfilment errors by using RF scanners to quickly pick items to proper bins
  • Moved boxes and organised aisles to open floor space and enable forklift operators to move freely through the warehouse
  • Informed supervisors of irregularities associated with drop and fill processes
  • Placed products in correct storage locations to keep stock areas organised and inventory counts accurate
  • Answered customer questions and provided detailed product information
  • Operated manual pallet jacks, safely relocating heavy merchandise on the sales floor for timely stocking
  • Greeted customers and directed to requested products
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Greeted customers and responded to requests for information
  • Helped customers complete purchases, locate items and join reward programs
  • Processed credit card, EBT, and gift certificate payments with electronic computer systems
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
  • Operated register system to process new purchases, item returns and merchandise exchanges.

Runner

Franky & Co
06.2021 - 02.2022
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
  • Provide customers with product details, such as coffee blend or preparation descriptions
  • Receive and process customer payments
  • Set up or restock product displays
  • Take customer orders and convey them to other employees for preparation
  • Take out garbage
  • Clean or sanitise work areas, utensils, or equipment
  • Describe menu items to customers or suggest products that might appeal to them
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, businesses, and cars
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
  • Organised dessert stalls and made sales by encouraging customers to try the appealing desserts
  • Greeted customers and engaged with them
  • Followed COVID-19 safety regulations to ensure employees and customers safety.

Pick Packer

Famous homemade biscuits
12.2020 - 02.2021
  • Packed product neatly ready for sale
  • Used scales to weigh food items
  • Worked long hours
  • Maintained a clean workspace.

Sandwich Artist

SUBWAY®Restaurants
11.2018 - 04.2020
  • Communicated menu item information and offered suggestions to promote featured products
  • Maintained clean, sanitised and well organised food preparation zones
  • Checked completed orders for accuracy and bagged meals for easy carrying
  • Operated manual and electric appliances to peel, trim and slice food
  • Consistently met sales targets by encouraging customers to purchase extra products such as drinks, desserts, and sides
  • Processed payments and counted change to complete transactions
  • Promoted customer loyalty by efficiently handling food and service complaints
  • Organised freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
  • Keyholder responsibilities for closing store during night shifts
  • Trained new junior staff

Education

Bachelor of Building Design Management -

Western Sydney University
2027

Freeman Catholic College
Bonnyrigg Heights, NSW
2022

St Matthews catholic school
Mudgee, NSW
2020

Skills

    - Excellent Customer service

    - High level of communication skills

    - Supervising skills

    - Money handling

    - Organisational skills

    - Attention to detail

    - Outgoing personality

    - Quick learner

    - Fluent in 2 languages (Arabic and English)

    - Committed and motivated

    - High level of mathematical skills

    - Creative

    - Quick problem solving

Accomplishments

  • Multiplex Jumpstart Program, Western Sydney Airport
  • Sports Captain, Freeman catholic college

interests

- Sports

- Art and design

- Architectural designing

Timeline

Retail Sales Assistant

Tarocash
08.2023 - Current

Casual Team Member

Big w
10.2021 - 05.2023

Runner

Franky & Co
06.2021 - 02.2022

Pick Packer

Famous homemade biscuits
12.2020 - 02.2021

Sandwich Artist

SUBWAY®Restaurants
11.2018 - 04.2020

Bachelor of Building Design Management -

Western Sydney University

Freeman Catholic College

St Matthews catholic school

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Mirolla Gaballa