KAYTLAN JONES
Perth,Australia
Summary
Dynamic and customer-focused professional with extensive experience in customer service, administration, and team coordination. Adept at managing schedules, maintaining detailed records, and ensuring high-quality service delivery. Recognized for clear communication, efficiency, and dedication to supporting customers and colleagues alike in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Sonic Health Plus
01.2024 - Current
- Coordinate and manage medical appointments for corporate clients nationwide.
- Deliver high-quality customer service through inbound communications and issue resolution.
- Ensure compliance with company procedures and maintain accurate administrative documentation.
Department Team Leader
Spotlight
01.2023 - 11.2023
- Supervised day-to-day operations, staff scheduling, and merchandising execution.
- Implemented sales and display strategies to exceed departmental performance goals.
- Resolved customer issues with professionalism, fostering repeat business and loyalty.
- Trained and mentored staff to enhance productivity and teamwork.
Claims Assist Specialist
RAC
09.2022 - 11.2022
- Processed and verified insurance claims with accuracy and attention to detail.
- Maintained digital claim records and supported policy updates and adjustments.
- Communicated with clients to clarify coverage information and resolve discrepancies.
Service Officer
Probe Asia Pacific Pty Ltd
03.2022 - 06.2022
- Managed customer inquiries and supported data entry for government service programs.
- Handled claim submissions and ensured accuracy across multiple systems.
Utility Worker
Sodexo & Building Careers
10.2020 - 02.2022
- Maintained compliance with workplace health and safety standards.
- Supported operational efficiency through organized maintenance and housekeeping activities.
Sales Assistant
Spotlight
08.2018 - 10.2020
- Provided exceptional customer service and supported merchandising operations.
- Processed sales transactions and maintained inventory presentation standards.
Education
High School Diploma -
Lynwood Senior High School
Perth, WA10.2018
Certificate II - Creative Industries
North Metropolitan TAFE
Perth, WA10.2018
Certificate II - Hospitality
Mainpiper Pty Ltd
Perth, WA10.2017
Skills
- Customer Service
- Administrative Support
- Team Leadership
- Problem Solving
- Data Entry & Record Management
- Communication
- Strategic Planning
- Training & Coaching
- Merchandising
- Scheduling
Timeline
Customer Service Officer
Sonic Health Plus
01.2024 - Current
Department Team Leader
Spotlight
01.2023 - 11.2023
Claims Assist Specialist
RAC
09.2022 - 11.2022
Service Officer
Probe Asia Pacific Pty Ltd
03.2022 - 06.2022
Utility Worker
Sodexo & Building Careers
10.2020 - 02.2022
Sales Assistant
Spotlight
08.2018 - 10.2020
Certificate II - Creative Industries
North Metropolitan TAFE
Certificate II - Hospitality
Mainpiper Pty Ltd
High School Diploma -
Lynwood Senior High School